Aviva Health Insurance Review UK 2025
As an FCA-authorised private medical insurance broker that has arranged over 800,000 policies, WeCovr provides expert, impartial advice on the UK’s leading health insurers. This guide offers an in-depth review of Aviva’s flagship "Healthier Solutions" policy for 2025, helping you decide if it’s the right choice for you.
What Aviva's Healthier Solutions policy offers in 2025
Aviva is one of the UK's most recognisable insurance brands, and its private medical insurance (PMI) offering, Healthier Solutions, is a popular choice for individuals, families, and businesses. In 2025, the policy remains a flexible and comprehensive option designed to provide prompt access to private diagnosis and treatment for acute medical conditions.
At its heart, Aviva's policy aims to work alongside the NHS, giving you peace of mind and control over your healthcare journey. It’s built around a core package that covers essential treatments, with the flexibility to add optional extras to tailor the cover to your specific needs and budget.
Key features for 2025 include:
- Comprehensive Core Cover: In-patient and day-patient treatment, including extensive cancer cover as standard.
- Flexible Options: A wide range of choices to enhance your cover, from out-patient diagnostics to mental health support.
- Digital-First Services: Access to a 24/7 Digital GP service for quick consultations and medical advice.
- Wellness Benefits: A focus on proactive health with discounts on gym memberships and other wellbeing services.
This review will break down each component of the Healthier Solutions policy, helping you understand precisely what you get for your money.
Understanding Core Cover: The Foundation of Your Policy
Every Aviva Healthier Solutions policy starts with a robust core package. This is the non-negotiable foundation that provides cover for the most significant medical expenses: treatment that requires a hospital bed.
Here’s what’s included as standard:
- In-patient and Day-patient Treatment: This covers costs if you are admitted to hospital for treatment, either overnight (in-patient) or just for the day (day-patient). This includes hospital accommodation, nursing care, specialist fees, surgery, and medication.
- Extensive Cancer Cover: Aviva provides comprehensive cancer cover from the moment of diagnosis. This includes surgery, chemotherapy, and radiotherapy. It also covers the monitoring of your condition, even if it becomes chronic. This is a significant and valuable part of the core policy.
- Post-Treatment Therapies: After eligible in-patient or day-patient treatment, Aviva covers a certain number of sessions with a physiotherapist or other specialist to aid your recovery.
- NHS Cash Benefit: If you choose to have your in-patient treatment on the NHS instead of using your Aviva policy, you can receive a cash benefit for each night you spend in an NHS hospital.
- Home Nursing: If your specialist recommends nursing at home immediately following eligible private hospital treatment, these costs are covered.
- Private Ambulance: The cost of a private ambulance to take you to or between private facilities is included.
Core Cover Summary Table
| Benefit | Details |
|---|---|
| Hospital Charges | Paid in full for eligible in-patient and day-patient treatment. |
| Specialist Fees | Paid in full, provided the specialist is recognised by Aviva. |
| Cancer Cover | Full cover for diagnosis, treatment (e.g., radiotherapy, chemotherapy), and palliative care. |
| Diagnostic Tests | Scans and tests (like MRI, CT, PET scans) related to in-patient or day-patient admission. |
| NHS Cash Benefit | £100 per night, up to £2,000 per policy year, if you use the NHS for in-patient care. |
| Digital GP | 24/7 access to a GP via phone or video call. |
Critical Clarification: What Private Medical Insurance Does Not Cover
This is arguably the most important section of this guide. Understanding the limitations of private medical insurance is essential to avoid disappointment at the point of a claim.
UK private medical insurance, including Aviva's Healthier Solutions, is designed to cover acute conditions that begin after your policy starts.
- What is an Acute Condition? An acute condition is a disease, illness, or injury that is likely to respond quickly to treatment and lead to a full recovery. Examples include a hernia, cataracts, joint pain requiring replacement, or a broken bone.
PMI policies do not cover:
- Pre-existing Conditions: Any illness, disease, or injury for which you have experienced symptoms, received medication, or sought advice before the start date of your policy. The way this is handled depends on your underwriting choice (see below).
- Chronic Conditions: An illness that cannot be cured but can be managed. PMI is not designed for the long-term management of chronic conditions. Once a condition is diagnosed as chronic, you will typically be referred back to the NHS for ongoing care.
| Type of Condition | Covered by PMI? | Example |
|---|---|---|
| Acute Condition | Yes | A knee injury requiring arthroscopic surgery. |
| Chronic Condition | No (for long-term management) | Diabetes, asthma, high blood pressure, arthritis. |
| Pre-existing Condition | No | Back pain you saw a GP about 6 months before taking out the policy. |
Aviva will cover the initial diagnosis of a condition. If that diagnosis reveals a chronic illness, they will not cover the ongoing management, but they will have helped you get a swift diagnosis.
Customising Your Aviva Policy: Optional Add-ons
While the core cover is substantial, most people choose to add optional extras to create a more comprehensive policy. This is where you can tailor the plan to your personal health priorities and budget.
1. Out-patient Cover
This is the most popular add-on. It covers diagnostic tests and consultations that do not require a hospital bed. Without this, you would rely on the NHS for your initial diagnosis before you could access private treatment.
Aviva offers several levels of out-patient cover:
- Full Cover: No yearly limit on consultations or diagnostic tests.
- Limited Cover: A set financial limit per policy year, typically £500, £1,000, or £1,500. This is often sufficient to cover the diagnosis for most common conditions.
- Diagnostics Only: This option covers tests like MRI, CT, and PET scans but does not cover the cost of the specialist consultations themselves.
Example in Practice: You have persistent shoulder pain. You see your GP, who refers you to an orthopaedic specialist.
- With out-patient cover: You call Aviva, get authorisation, and see a private specialist within days. They may send you for an MRI scan, which is also covered.
- Without out-patient cover: You would be placed on the NHS waiting list to see a specialist and have a scan, which could take months. Once you have a diagnosis from the NHS, you could then use your Aviva core policy for any required in-patient surgery.
2. Therapies Cover
This option extends the cover for treatments like physiotherapy, osteopathy, and chiropractic care. While some therapy is included post-surgery in the core plan, this add-on covers it at other times, up to a set financial limit or number of sessions per year, when referred by a GP or specialist.
3. Mental Health Cover
Awareness of mental wellbeing has rightly grown, and Aviva provides strong options here. While the core policy includes some mental health support lines, this add-on provides cover for diagnosis and treatment with psychiatrists, therapists, and psychologists.
- Standard Mental Health: Covers in-patient and day-patient treatment.
- Enhanced Mental Health: Extends cover to include out-patient consultations and therapy sessions.
Given the long waiting times for mental health services on the NHS, this is an increasingly valuable option for many.
4. Dental and Optical Cover
This is a routine healthcare benefit you can add to your policy. It provides cashback towards your regular check-ups, dental treatments (like fillings), and the cost of glasses or contact lenses, up to an annual limit. It is not for major or cosmetic dental surgery.
Summary of Popular Optional Add-ons
| Add-on | What It Covers | Who Is It Good For? |
|---|---|---|
| Out-patient Cover | Specialist consultations and diagnostic tests (MRI, CT scans). | Almost everyone. It's key for getting a fast diagnosis. |
| Therapies Cover | Physiotherapy, osteopathy, chiropractic sessions. | People with active lifestyles or those prone to musculoskeletal issues. |
| Mental Health Cover | Consultations with psychiatrists and therapists. | Anyone wanting peace of mind and fast access to mental health support. |
| Dental & Optical | Cashback for routine dental check-ups, treatments, and eyewear. | Families and individuals looking to budget for routine healthcare costs. |
A broker like WeCovr can model different combinations of these options to find the perfect balance between cover and cost for your specific circumstances, at no cost to you.
Aviva's Hospital Lists Explained: Where Can You Get Treatment?
The choice of hospital list has a direct impact on both your premium and where you can be treated. Aviva offers several options:
- Key Hospital List: This is the standard, most affordable option. It includes a broad network of private hospitals and NHS private patient units across the UK, but it excludes some of the more expensive hospitals, particularly those in Central London.
- Extended Hospital List: This list adds more hospitals to the Key list, including many of the premier private facilities in Central London (e.g., The Lister, The Wellington). This option comes with a higher premium.
- Trust Hospital List: A lower-cost option that limits your treatment to private patient units within NHS Trust hospitals.
- Expert Select: This is Aviva's "guided" option. Instead of choosing a hospital yourself, you provide Aviva with your details, and they offer you a choice of up to five specialists and hospitals. This approach helps manage costs and therefore reduces your premium.
For most people outside Central London, the Key list provides an excellent range of high-quality hospitals.
Managing Your Premium: How to Make Aviva PMI More Affordable
Private medical insurance is a significant financial commitment, but there are several effective ways to manage the cost of your Aviva policy.
-
Choose a Higher Excess: An excess is the amount you agree to pay towards a claim each policy year. For example, if you have a £250 excess and your treatment costs £3,000, you pay the first £250, and Aviva pays the remaining £2,750.
- Common Excess Levels: £0, £100, £250, £500, £1,000.
- Impact: A higher excess significantly lowers your monthly premium. A £500 excess is a popular choice for balancing cost and cover.
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Add the "6-Week Option": This is one of the most effective ways to reduce your premium. With this option, if the NHS can provide the in-patient treatment you need within six weeks of it being recommended, you agree to use the NHS. If the NHS waiting list is longer than six weeks, your Aviva policy kicks in, and you can go private immediately. As of mid-2024, with NHS waiting lists in England exceeding 7.5 million, the 6-week option often still means you will be able to use your private cover. This option does not apply to cancer treatment or services covered by add-ons.
-
Review Your Underwriting:
- Moratorium (Most Common): You don't declare your full medical history upfront. Instead, the insurer automatically excludes treatment for any condition you've had in the five years before joining. However, if you go two full years on the policy without any symptoms, treatment, or advice for that condition, it may become eligible for cover.
- Full Medical Underwriting (FMU): You provide your full medical history at the start. The insurer then tells you exactly what is and isn't covered from day one. This can be more complex but provides absolute clarity.
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Select a more restricted Hospital List: As mentioned, choosing the 'Key' or 'Trust' list instead of the 'Extended' list will reduce your premium.
An expert at WeCovr can walk you through these options, explaining the pros and cons of each and providing quotes to show you exactly how much you can save.
The 'Aviva Digital GP' and Value-Added Benefits
Aviva understands that health insurance isn't just about treatment; it's also about staying healthy. Their policy comes with several benefits designed for everyday wellbeing.
- Aviva Digital GP: Powered by Square Health, this app gives you 24/7 access to a GP consultation via video or phone. You can get medical advice, prescriptions sent to your local pharmacy, and open referrals for specialist treatment without waiting for an NHS GP appointment. For busy individuals and families, this is an incredibly convenient and valuable tool.
- Mental Health Support: All policyholders get access to a 24-hour stress counselling helpline, even without the full mental health add-on.
- Get Active Discounts: Aviva offers discounts on memberships at thousands of UK gyms and health clubs, encouraging a proactive approach to your health.
As a WeCovr client, you also get complimentary access to our AI-powered calorie and nutrition tracking app, CalorieHero, to further support your health goals. Plus, clients who take out private medical insurance or life insurance with us often receive discounts on other types of cover, such as home or travel insurance.
Making a Claim with Aviva: The Process Step-by-Step
Aviva has a well-regarded claims process designed to be straightforward. Here’s how it typically works:
- See Your GP: Your healthcare journey starts with your NHS GP. If you have a symptom, visit your GP for an initial assessment. If they feel you need specialist investigation, ask for an 'open referral' letter. (You can also use the Aviva Digital GP for this).
- Contact Aviva: Call Aviva's claims team to get your consultation and treatment pre-authorised. You’ll need your policy number and referral details.
- Get Authorisation: Aviva will check your cover and confirm that the recommended treatment is eligible. They will give you an authorisation number and help you find a recognised specialist and hospital from your chosen list.
- Book Your Appointment: You can now book your appointment with the specialist.
- Aviva Settles the Bill: After your treatment, the hospital and specialist will send their invoices directly to Aviva for payment. You only need to pay your chosen excess (if any).
Who is Aviva Health Insurance Best For?
Aviva's flexible structure makes it a strong contender for a wide range of people:
- Families: The Digital GP is a game-changer for parents with sick children. The ability to tailor cover and add dental/optical options makes it a great all-in-one policy.
- Self-Employed Professionals: For those who cannot afford long periods off work due to illness, the speed of diagnosis and treatment offered by Aviva is invaluable. It minimises downtime and protects income.
- Those on a Budget: Thanks to the 6-week option, high excess choices, and guided hospital lists, Aviva can be configured to be one of the more affordable comprehensive policies on the market.
- Companies (SMEs): Aviva offers excellent business health insurance schemes, which can be a highly valued employee benefit, helping to attract and retain talent.
Aviva vs. Other Major UK PMI Providers
The UK private health cover market is competitive. Here’s a brief comparison of Aviva with two other leading providers, Bupa and AXA Health.
| Feature | Aviva Healthier Solutions | Bupa By You | AXA Personal Health |
|---|---|---|---|
| Core Cancer Cover | Comprehensive, includes ongoing monitoring and palliative care as standard. | Very comprehensive, though some advanced drugs may be on a shared-limit basis. | Strong cover, with options to extend or cap cover to manage premiums. |
| Digital GP | Excellent 24/7 service via Aviva Digital GP app. | 24/7 access to GPs and nurses via the Babylon app. | 24/7 access to GPs via the 'Doctor at Hand' service. |
| Mental Health | Strong mental health pathway, with an excellent enhanced add-on. | Focus on mental health with direct access to support without a GP referral. | Comprehensive mental health options, including therapies and psychiatrist cover. |
| Flexibility | Highly flexible with 6-week option, guided lists (Expert Select), and multiple excess levels. | Good flexibility with different hospital lists and a "guided care" option. | Very customisable, allowing you to build a policy from scratch. |
This is a simplified overview. The "best PMI provider" is always the one that best matches your individual needs and budget. This is why speaking to an independent PMI broker is so important.
Why Use a Broker like WeCovr to Buy Aviva Insurance?
While you can buy directly from Aviva, using an expert, independent broker like WeCovr offers significant advantages at no extra cost to you. Our commission is paid by the insurer, so our advice and support are free.
Here’s why so many UK consumers choose us:
- Impartial Market Comparison: We are not tied to any single insurer. We will compare Aviva's quote against policies from Bupa, AXA, Vitality, and others to ensure you get the best cover at the most competitive price.
- Expert Advice: The world of PMI is full of jargon. We speak plain English and explain the pros and cons of every option, ensuring you make an informed decision.
- Application Support: We handle the paperwork and ensure your application is submitted correctly, saving you time and hassle.
- Annual Reviews: At renewal, your insurer may increase your premium. We will be there to review your policy and re-broke the market if necessary to keep your cover affordable.
- High Customer Satisfaction: We pride ourselves on our service, which is reflected in the high satisfaction ratings we receive from our clients.
Does Aviva health insurance cover pre-existing conditions?
What is the 6-week option on an Aviva policy?
Can I add my family to my Aviva Healthier Solutions policy?
Ready to explore your options and see how Aviva compares to the rest of the market?
Why private medical insurance and how does it work?
What is Private Medical Insurance?
Private medical insurance (PMI) is a type of health insurance that provides access to private healthcare services in the UK. It covers the cost of private medical treatment, allowing you to bypass NHS waiting lists and receive faster, more convenient care.How does it work?
Private medical insurance works by paying for your private healthcare costs. When you need treatment, you can choose to go private and your insurance will cover the costs, subject to your policy terms and conditions. This can include:• Private consultations with specialists
• Private hospital treatment and surgery
• Diagnostic tests and scans
• Physiotherapy and rehabilitation
• Mental health treatment
Your premium depends on factors like your age, health, occupation, and the level of cover you choose. Most policies offer different levels of cover, from basic to comprehensive, allowing you to tailor the policy to your needs and budget.
Questions to ask yourself regarding private medical insurance
Just ask yourself:👉 Are you concerned about NHS waiting times for treatment?
👉 Would you prefer to choose your own consultant and hospital?
👉 Do you want faster access to diagnostic tests and scans?
👉 Would you like private hospital accommodation and better food?
👉 Do you want to avoid the stress of NHS waiting lists?
Many people don't realise that private medical insurance is more affordable than they think, especially when you consider the value of faster treatment and better facilities. A great insurance policy can provide peace of mind and ensure you receive the care you need when you need it.
Benefits offered by private medical insurance
Private medical insurance provides numerous benefits that can significantly improve your healthcare experience and outcomes:Faster Access to Treatment
One of the biggest advantages is avoiding NHS waiting lists. While the NHS provides excellent care, waiting times can be lengthy. With private medical insurance, you can often receive treatment within days or weeks rather than months.
Choice of Consultant and Hospital
You can choose your preferred consultant and hospital, giving you more control over your healthcare journey. This is particularly important for complex treatments where you want a specific specialist.
Better Facilities and Accommodation
Private hospitals typically offer superior facilities, including private rooms, better food, and more comfortable surroundings. This can make your recovery more pleasant and potentially faster.
Advanced Treatments
Private medical insurance often covers treatments and medications not available on the NHS, giving you access to the latest medical advances and technologies.
Mental Health Support
Many policies include comprehensive mental health coverage, providing faster access to therapy and psychiatric care when needed.
Tax Benefits for Business Owners
If you're self-employed or a business owner, private medical insurance premiums can be tax-deductible, making it a cost-effective way to protect your health and your business.
Peace of Mind
Knowing you have access to private healthcare when you need it provides invaluable peace of mind, especially for those with ongoing health conditions or concerns about NHS capacity.
Private medical insurance is particularly valuable for those who want to take control of their healthcare journey and ensure they receive the best possible treatment when they need it most.
Important Fact!
We can look at a more suitable option mid-term!
Why is it important to get private medical insurance early?
👉 Many people are very thankful that they had their private medical insurance cover in place before running into some serious health issues. Private medical insurance is as important as life insurance for protecting your family's finances.👉 We insure our cars, houses, and even our phones! Yet our health is the most precious thing we have.
Easily one of the most important insurance purchases an individual or family can make in their lifetime, the decision to buy private medical insurance can be made much simpler with the help of FCA-authorised advisers. They are the specialists who do the searching and analysis helping people choose between various types of private medical insurance policies available in the market, including different levels of cover and policy types most suitable to the client's individual circumstances.
It certainly won't do any harm if you speak with one of our experienced insurance experts who are passionate about advising people on financial matters related to private medical insurance and are keen to provide you with a free consultation.
You can discuss with them in detail what affordable private medical insurance plan for the necessary peace of mind they would recommend! WeCovr works with some of the best advisers in the market.
By tapping the button below, you can book a free call with them in less than 30 seconds right now:
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WeCovr is an insurance specialist for people valuing their peace of mind and a great service.👍 WeCovr will help you get your private medical insurance, life insurance, critical illness insurance and others in no time thanks to our wonderful super-friendly experts ready to assist you every step of the way.
Just a quick and simple form and an easy conversation with one of our experts and your valuable insurance policy is in place for that needed peace of mind!