Shopping around for a better deal on your private medical insurance is smart, but many people in the UK worry about losing valuable cover for conditions they’ve developed. At WeCovr, an FCA-authorised broker that has helped arrange over 800,000 policies, we specialise in making this process safe and simple. This guide explains how.
WeCovr's step-by-step guide to changing insurers safely
Switching your Private Medical Insurance (PMI) provider can feel daunting. Will your new policy cover everything your old one did? Could you be left exposed if a health issue arises? These are valid concerns, especially with premiums often rising year on year.
The good news is that it's entirely possible to change your insurer without creating dangerous gaps in your cover. The secret lies in a specific type of underwriting designed for switchers. This guide will walk you through the entire process, from understanding your options to making the final move, ensuring your health and peace of mind are always protected.
Why Consider Switching Your Private Health Insurance?
While loyalty can be rewarding, it doesn’t always pay when it comes to insurance. The private health cover market is competitive, and your renewal price isn't always the best deal available. Here are the most common reasons people look to switch:
- Rising Premiums at Renewal: This is the number one motivator. Premiums increase due to your age, general medical inflation (the rising cost of treatments and technology), and your claims history. According to industry analysis, medical inflation in the UK often outpaces the general Consumer Price Index (CPI), meaning healthcare costs rise faster than everyday goods.
- Better Benefits Elsewhere: The market evolves. A new provider might offer superior benefits that have become important to you, such as enhanced mental health support, more comprehensive cancer care, advanced diagnostic tests, or a wider choice of hospitals.
- A Change in Your Circumstances: Life events can change what you need from your policy. You might get married, have children, move to a new area with different hospitals, or simply decide you want a different level of cover.
- Poor Customer Service or Claims Experience: A difficult or slow claims process with your current insurer is a powerful reason to seek a provider known for better service.
| Reason for Switching | What to Look For in a New Policy |
|---|
| High Premiums | A competitively priced policy with a similar or better level of cover. |
| Need for Better Cover | A policy with specific benefits, e.g., full outpatient cover or better mental health support. |
| Change in Lifestyle | A flexible policy that can be adapted, e.g., adding a partner or changing the hospital list. |
| Bad Service | An insurer with high customer satisfaction ratings and a streamlined claims process. |
The Golden Rule: Understanding Pre-Existing and Chronic Conditions
Before we explore how to switch, it’s crucial to understand a fundamental principle of all standard UK private medical insurance.
PMI is designed to cover acute conditions that arise after your policy begins.
- An acute condition is a disease, illness, or injury that is likely to respond quickly to treatment and lead to a full recovery. Think of things like joint replacements, cataract surgery, or hernia repairs.
- A chronic condition is an illness that is long-lasting and cannot be cured, only managed. Examples include diabetes, asthma, arthritis, and high blood pressure. PMI does not typically cover the ongoing management of chronic conditions.
- A pre-existing condition is any disease, illness, or injury for which you have experienced symptoms, received medication, advice, or treatment before the start of your policy.
This is the biggest risk when switching insurers. If you start a brand-new policy from scratch, any health conditions you have developed while covered by your old insurer will now be classed as "pre-existing" by the new one and will not be covered.
Example:
Imagine you took out a policy with Insurer A in 2022. In 2024, you developed knee pain and were diagnosed with a torn meniscus, which your policy would cover. At your 2025 renewal, you decide to switch to Insurer B by simply buying a new standard policy online. Insurer B would now consider your knee problem a pre-existing condition and would exclude it from cover.
This is the trap you must avoid. Fortunately, there is a safe way to switch.
The Key to a Safe Switch: Understanding Underwriting Options
"Underwriting" is the process an insurer uses to assess your health and decide what they will and will not cover. There are three main types, and knowing the difference is essential.
1. Moratorium (Mori) Underwriting
This is the most common type for people buying PMI for the first time.
- How it works: You don't fill out a medical questionnaire. Instead, the insurer automatically excludes any condition you've had symptoms, treatment, or advice for in the 5 years before the policy started. This exclusion is usually for the first 2 years of the policy. If you remain completely free of symptoms, treatment, and advice for that specific condition for a continuous 2-year period after your policy starts, it may become eligible for cover.
- Best for: Healthy individuals new to PMI who want a quick and simple application.
- Risk for switchers: It will treat any conditions developed under your old policy as pre-existing, meaning you lose cover for them.
2. Full Medical Underwriting (FMU)
- How it works: You complete a detailed health declaration form, answering questions about your medical history. The insurer assesses your answers and provides a policy with a clear list of personalised exclusions from day one.
- Best for: Anyone who wants absolute certainty about what is and isn’t covered from the start.
- Risk for switchers: Just like a moratorium policy, this method will lead to new exclusions for any conditions that have arisen while you were with your previous insurer.
3. Continued Personal Medical Exclusions (CPME) Underwriting
This is the gold standard for anyone looking to switch their PMI policy safely.
- How it works: CPME is specifically designed for switching. Your new insurer agrees to take on the same underwriting terms you had with your old provider. This means any personal exclusions on your old policy will remain, but crucially, any new conditions that have developed while you were covered by your old policy will continue to be covered by your new one.
- Best for: Almost everyone with an existing PMI policy. It’s the only method that ensures continuity of cover.
- How to get it: CPME switching is not always available directly from insurers. It is best managed through an expert PMI broker like WeCovr, who can approach the right insurers on your behalf and ensure the terms are transferred correctly. The new insurer will need to see your current policy certificate and will assess your recent claims history.
| Underwriting Type | How It Works | Best For | The Bottom Line for Switchers |
|---|
| Moratorium (Mori) | No initial health questions. A 2-year waiting period for conditions from the last 5 years. | People new to PMI with no recent health issues. | Unsafe. You will lose cover for conditions developed on your old policy. |
| Full Medical (FMU) | Detailed health questionnaire. Exclusions are clearly stated upfront. | People who want total clarity on cover from day one. | Unsafe. New conditions will become permanent exclusions. |
| CPME Switching | Transfers your existing underwriting terms to a new insurer. | Anyone switching an existing PMI policy. | The only safe way to switch insurers without losing cover. |
The WeCovr Step-by-Step Switching Process
Navigating a CPME switch is straightforward when you have an expert on your side. Here’s how we manage the process to ensure it’s seamless and secure.
Step 1: Review Your Renewal Invitation
About a month before your policy renews, your insurer will send you a renewal pack. Don't just look at the new premium. Carefully check for any changes to your:
- Level of cover (e.g., outpatient limits, cancer care)
- Policy excess
- Hospital list
- Any new general exclusions added to the policy
Step 2: Define What You Need
Think about your priorities for the year ahead.
- Is your current cover level still right for you?
- Do you need access to a specific hospital or specialist?
- Has your budget changed?
- Are new benefits like virtual GP appointments or mental health support important?
This is the most important step. An independent broker works for you, not the insurer.
- Market Access: WeCovr works with a wide panel of the UK's leading health insurers.
- Expert Knowledge: We are specialists in CPME switching and know which insurers offer the most competitive terms.
- No Extra Cost: Our service is free to you. We are paid a commission by the insurer you choose.
- We Do the Hard Work: We handle the applications, chase the insurers, and present you with clear, easy-to-understand options.
Step 4: The CPME Application
We will ask for a copy of your current policy certificate. This document contains all the information a new insurer needs to offer a quote on a CPME basis. We then formally approach the market on your behalf, ensuring each insurer understands this is a continuation switch, not a new application.
Step 5: Compare Your Options
We will present you with the quotes we receive. We'll provide a detailed comparison, showing you not just the price but also the key differences in cover between your current policy and the new options. We will clearly highlight the pros and cons of each, empowering you to make an informed decision.
Step 6: Finalise the Switch & Cancel Your Old Policy
Once you have chosen your new policy, we will help you complete the final paperwork. The new policy will be set up to start on the exact day your old one expires.
Crucial Point: You should never cancel your old policy until you have written confirmation that your new policy is fully active ("on risk"). This ensures there is absolutely no gap in your cover, not even for a single day. We will guide you on when and how to contact your old provider to cancel the renewal.
Common Pitfalls to Avoid When Switching Health Insurance
Making a mistake during the switching process can be costly. Here are the most common errors we help our clients avoid:
- ❌ DIY Switching on a New Underwriting Basis: The biggest mistake is buying a new policy online without using CPME. As explained, this will treat all your recent medical issues as pre-existing conditions, leaving you uninsured for them.
- ❌ Creating a Gap in Cover: Letting your old policy lapse even a day before the new one starts creates a gap. Any medical conditions that arise during this gap will not be covered.
- ❌ Assuming 'Like-for-Like' is Identical: The devil is in the detail. One insurer’s "full outpatient cover" might have a £1,000 limit, while another's is unlimited. A broker will scrutinise the policy wording for you.
- ❌ Focusing Only on the Headline Price: The cheapest policy is rarely the best. It might have a very high excess, a very limited hospital list, or poor cancer cover. Value for money is about getting the right cover at a fair price.
- ❌ Not Declaring Something: When applying on a CPME basis, you still have a duty to be truthful. If the insurer asks about claims or treatment in the last 12 months, you must answer honestly.
Enhancing Your Wellbeing: A Proactive Approach to Health
Modern private medical insurance is about more than just paying for treatment when you're unwell. The best PMI providers now include a host of benefits designed to keep you healthy and support your wellbeing. These can include:
- Discounted gym memberships
- Access to mental health support lines and therapy sessions
- Rewards for healthy behaviour (e.g., hitting step counts)
- 24/7 virtual GP services
- Nutritional advice and support
At WeCovr, we believe in a holistic approach to your health. That's why clients who purchase private medical or life insurance through us receive complimentary access to CalorieHero, our AI-powered calorie and nutrition tracking app. We also offer discounts on other insurance products, helping you protect your health and your finances in one place.
A healthy lifestyle is your first line of defence. Simple, consistent habits make a huge difference:
- Balanced Diet: Follow the principles of the NHS Eatwell Guide, focusing on fruit, vegetables, lean proteins, and whole grains.
- Regular Activity: Aim for at least 150 minutes of moderate-intensity exercise (like brisk walking or cycling) or 75 minutes of vigorous activity (like running) per week.
- Quality Sleep: Most adults need 7-9 hours of sleep per night for optimal physical and mental health.
- Stress Management: Make time for relaxing activities, whether it's mindfulness, reading, or spending time in nature.
The UK Private Healthcare Landscape in 2025
The demand for private healthcare is growing, driven largely by ongoing pressures within the National Health Service.
According to the latest NHS England data, the waiting list for routine hospital treatment remains a significant challenge. As of mid-2025, the number of individual treatment pathways on the waiting list stands at over 7.5 million. For many, this translates into long, anxious waits for diagnosis and treatment.
This has fuelled a surge in the uptake of private medical insurance. The Association of British Insurers (ABI) reports that the number of people covered by health insurance policies has been steadily increasing, as individuals and employers seek faster access to care. This growing market means more choice and innovation for consumers, but also makes expert, independent advice more valuable than ever.
Can I switch private health insurance if I have an ongoing claim?
It is very difficult, and generally not advisable, to switch insurers while you have an active or ongoing claim. New insurers are highly unlikely to take on the costs of treatment that has already begun. The best course of action is to complete your treatment with your current insurer and then explore switching options at your next renewal.
Will my premiums definitely go down if I switch?
Not always. The goal of switching is to find the best overall value, which means the right cover at the most competitive price. While you may find a cheaper premium, it's also common to find a policy with significantly better benefits for a similar price. Your age, location, and claims history will always be key factors in the premium you are offered. An expert broker helps find the optimal balance of cost and cover.
What happens to my no claims discount (NCD) when I switch?
Many modern UK PMI providers have moved away from a traditional 'No Claims Discount' model to a more dynamic 'claims-based pricing' system. When you switch on a Continued Personal Medical Exclusions (CPME) basis, the new insurer will take your claims history into account when calculating your new premium. If you have not claimed, you will typically be offered a more favourable premium, effectively carrying over the benefit of your claim-free status.
Do I need to have another medical examination to switch insurers?
No, you do not need a medical examination. If you switch using CPME underwriting, the new insurer relies on the medical information you provided to your original insurer. You will not need to complete a new, detailed health questionnaire. You simply need to provide your current policy certificate and answer some basic questions.
Take Control of Your Health Cover Today
Don't let rising premiums or fear of the unknown stop you from getting the best private medical insurance for your needs. A safe, seamless switch is possible with the right expert guidance.
The FCA-authorised team at WeCovr is ready to provide a free, no-obligation review of your current policy. We'll compare the leading UK providers for you, manage the entire CPME switching process, and ensure you never lose a day of cover.
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