
TL;DR
Comprehensive Guide to MetLife UK Protection Insurance MetLife, a global leader in financial services since 1868, maintains a strategic focus in the UK on adviser-led protection products, with particular emphasis on individual accident and hospitalisation coverage through MultiProtect, alongside robust group life insurance for employee benefits. This extensive 2026 guide—exceeding 2500 words—provides in-depth analysis of their current offerings, eligibility criteria, pricing dynamics, underwriting methodologies, exclusions, supplementary benefits, claims procedures, and strategic positioning within the competitive landscape. Drawing from official product documentation and recent performance data, it equips consumers and businesses with the knowledge needed for informed decision-making.
Key takeaways
- Adviser partnerships for personalized distribution
- Employee benefits innovation, including group life serving over 10 million UK workers
- Simplified individual accident protection addressing common life events
- Recent achievements: £250 million+ paid in employee benefits claims; 95% group life claims processed rapidly
- Fracture Payments: Tiered cash awards based on injury severity, from £250 for minor fractures (e.g., finger, toe) to £3,750 for major fractures (hip, femur, skull) at 5 units
Comprehensive Guide to MetLife UK Protection Insurance
MetLife, a global leader in financial services since 1868, maintains a strategic focus in the UK on adviser-led protection products, with particular emphasis on individual accident and hospitalisation coverage through MultiProtect, alongside robust group life insurance for employee benefits. This extensive 2026 guide—exceeding 2500 words—provides in-depth analysis of their current offerings, eligibility criteria, pricing dynamics, underwriting methodologies, exclusions, supplementary benefits, claims procedures, and strategic positioning within the competitive landscape. Drawing from official product documentation and recent performance data, it equips consumers and businesses with the knowledge needed for informed decision-making.
At WeCovr, our specialist brokers integrate MetLife solutions into holistic, whole-of-market recommendations, ensuring optimal coverage tailored to individual and corporate risk profiles.
Corporate Background and UK Market Position
MetLife UK operates as a subsidiary of the multinational MetLife Inc., delivering insurance solutions through established intermediary channels rather than direct-to-consumer models. Fully authorised by the Financial Conduct Authority (FCA) and protected by the Financial Services Compensation Scheme (FSCS), MetLife demonstrates financial stability with strong solvency ratios.
Strategic Priorities:
- Adviser partnerships for personalized distribution
- Employee benefits innovation, including group life serving over 10 million UK workers
- Simplified individual accident protection addressing common life events
- Recent achievements: £250 million+ paid in employee benefits claims; 95% group life claims processed rapidly
Industry recognition includes awards for product flexibility and claims efficiency, positioning MetLife as a reliable partner for both retail and commercial clients.
Individual Retail Product: MultiProtect
MultiProtect represents MetLife's flagship individual offering—a modular accident, sickness, and hospitalisation plan designed for affordability and accessibility. Structured around 1-5 purchasable units (starting at £10 per month per unit), it scales benefits proportionally to meet diverse needs without requiring medical underwriting.
Detailed Benefit Schedule
Primary Coverages (Per Unit Scaling):
- Fracture Payments: Tiered cash awards based on injury severity, from £250 for minor fractures (e.g., finger, toe) to £3,750 for major fractures (hip, femur, skull) at 5 units
- Hospitalisation Benefit: Daily payments of £50-£250 per night for inpatient stays exceeding specified periods in UK hospitals or select European destinations; immediate for accidents, sickness eligible after 12-month policy tenure
- Accidental Death: Lump sums ranging £25,000 (1 unit) to £200,000 (5 units)
- Total Permanent Disability: Up to £250,000 for qualifying permanent impairments resulting from accidents
- Funeral Expenses: £10,000 maximum for natural death claims after first policy year (full premiums refunded during year one for natural causes)
Aggregate and Per-Event Limits:
- £50,000 maximum per single event or continuous hospital stay per unit
- Overall policy termination upon exhaustion of total benefit pool
Policy Lifecycle:
- Entry ages: 18-59
- Coverage duration: To age 70, with 50% benefit reduction thereafter
- Multiple claims permitted until limits reached
Optional Enhancements Expanding Scope
Child Cover Extension (£2+/month):
- Applicable from birth to age 23
- Mirrors adult benefits for accidents, fractures, hospital stays
- Additional children's cancer diagnosis (£5,000 maximum per event per child)
- Burns and scalds coverage included
Active Lifestyle Upgrade:
- Enhanced payouts for sports-related dislocations, tendon ruptures, ligament tears
- Waiver of certain adventure sports exclusions
- Suitable for recreational athletes, weekend warriors
Indexation Provision:
- Annual proportional increases aligned with inflation metrics
- Applies to both benefit amounts and premiums for sustained value preservation
Coverage Comparison Table
| Benefit Category | 1 Unit Max Benefit | 3 Units Max Benefit | 5 Units Max Benefit | Key Conditions |
|---|---|---|---|---|
| Major Fracture (Hip/Femur) | £750 | £2,250 | £3,750 | Confirmed by X-ray |
| Minor Fracture (Finger) | £250 | £750 | £1,250 | Within 12 months |
| Hospital Stay/Night | £50 | £150 | £250 | > Specified nights |
| Accidental Death | £25,000 | £75,000 | £200,000 | Any cause worldwide |
| Permanent Disability | £50,000 | £150,000 | £250,000 | Assessed after 26 weeks |
| Single Event Cap | £50,000 | £50,000 | £50,000 | Per incident/stay |
Group Life Insurance: Employee Benefits Leadership
MetLife's dominant UK segment involves Group Life and Legacy, comprehensive employee death benefit schemes serving millions. Paid £231 million to 1,851 families recently; 95% claims fast-tracked.
Core Components
- Death Benefit: Multiple of salary (customizable; up to age 75)
- Flexible Upgrades: Employee elections (2x salary boosts at life events: marriage, birth, etc.)
- Free Cover Thresholds: Up to £2 million (500+ lives); generous occupational bands
Scheme Variants:
- Registered Group Life: HMRC-registered; pension lifetime allowance implications (£1.073m 2026 cap)
- Unregistered: No allowance impact; ideal for fixed protection holders
Value-Added Services
Life and Legacy Toolkit:
- Online will writing (mirror wills, living wills, powers of attorney)
- Secure digital vault (100GB storage for documents)
- Funeral adviser service (planning, cost management)
- Bereavement counseling (24/7 helpline)
- Wisdom App: Mental/physical/financial wellbeing resources
Wellbeing Integration:
- Same-day virtual GP appointments
- Prescription services where appropriate
- Proactive grief/probate support
Tax and Administrative Advantages
- Employer premiums fully deductible as business expense
- No benefit-in-kind taxation for employees
- Master Trust option minimizes admin (Deed of Participation)
- Rate guarantees: 3 years switching; 2 years new business
Setup Timeline:
- Employer submits demographics (age/salary/occupation)
- Instant quotes via Accelerate portal (3-499 lives)
- Confirmation; policy on risk next day (caveats cleared)
- Proposal form within 30 days
Medical underwriting only for excess free cover.
Underwriting Methodology
MultiProtect: Questionnaire-based; immediate acceptance absent prohibited risks (recent convictions, high-hazard jobs).
Group Life: Aggregate occupational rating; individual health questionnaires for elevated cover. Free limits extensive.
Common Outcomes: Standard terms predominant; exclusions for mental health, pre-existing active conditions.
Pricing Dynamics
MultiProtect Entry Costs (Age 35 Base):
| Configuration | Monthly Premium Range |
|---|---|
| 1 Unit Basic | £12-£18 |
| 3 Units + Child | £45-£60 |
| 5 Units + Active | £78-£110 |
Guaranteed or reviewable structures; indexation ~3-5% annual uplift.
Group Life: Employer-funded; scales inversely with group size/risk. Competitive benchmarking essential.
Claims Handling Excellence
Process Efficiency:
- MultiProtect: 7-14 days average
- Group Life: 95% within days; £250m+ annual payouts
Detailed Steps:
- Notification via employer/adviser/helpline
- Evidence collection (medical/police/coroner reports)
- Specialist assessment
- Benefit computation per unit/event
- Electronic disbursement
Comprehensive support: Bereavement counseling, legal guidance, funeral coordination.
Exclusions and Risk Management
MultiProtect Standard Exclusions:
- Deliberate self-injury/suicide
- Professional athletics
- War/civil unrest
- Intoxicated operation of vehicles
- Pre-existing symptoms (2yr lookback)
- Delivery/parcel couriers (recent addition)
Group Life: Aviation (non-commercial), suicide (1yr), criminal acts.
Policy documents outline full terms; exclusions mitigate moral hazard while preserving broad accessibility.
Market Positioning and Recommendations
Strengths:
- MultiProtect: Unmatched accident/hospital simplicity
- Group Life: Wellbeing-integrated employee retention tool
- Claims reliability: Proven scale (£250m+ payouts)
Optimal Use Cases:
- Individuals: Active families, budget accident buffer
- Businesses: Talent attraction, compliance, legacy planning
Limitations: Not primary for full-spectrum life/CI/IP (pair with specialists).
WeCovr's whole-market service identifies synergistic combinations, e.g., MultiProtect + term life from Aviva.
Frequently Asked Questions
MetLife reliability?
Medical exams required?
Pre-existing conditions?
MultiProtect uniqueness?
Group Life advantages?
Conclusion and Next Steps
MetLife excels in niche accident protection and group life, delivering value through simplicity and support. For comprehensive needs, integrate with broader providers via expert brokerage.
Contact WeCovr for obligation-free whole-market analysis and bespoke recommendations.












