Policy Renewal Pitfalls Avoiding Sneaky Uplifts
As an FCA-authorised expert with over 900,000 policies of various kinds issued, WeCovr helps UK consumers navigate the complexities of private medical insurance. This guide exposes the common renewal pitfalls that can cost you hundreds, if not thousands, of pounds, and shows you how to secure the best possible price.
Martin Lewis exposes how some insurers bump up prices at renewal and how to spot or negotiate against it. Dont accept a massive renewal hike—haggle or switch. — Martin Lewis
The dreaded renewal letter lands on your doormat. You open it, and your heart sinks. The premium for your private medical insurance has shot up, seemingly for no reason. You’ve been hit by the "loyalty penalty"—a sneaky price hike that rewards your loyalty with a higher bill.
Financial guru Martin Lewis has long campaigned against this practice, where insurers offer attractive, low prices to win new business, only to ramp up the cost year after year for existing customers. They bet on the fact that you'll find it too much hassle to challenge the increase or switch providers.
But you don't have to accept it. This guide will empower you to fight back. We'll break down why your premiums are rising, how to identify an unfair hike, and give you the tools to either negotiate a better deal or switch to a new provider without losing valuable cover.
Understanding Why Your PMI Premium Increases
Not every price rise is a "sneaky uplift." Several legitimate factors contribute to the annual increase in your private health cover costs. Understanding these helps you separate a fair adjustment from an outright loyalty tax.
1. Medical Inflation
This is the single biggest driver of premium increases. The cost of private medical care consistently outpaces standard inflation (the Consumer Price Index or CPI). Why?
- Advanced Technology: New diagnostic scanners (MRI, CT), surgical robots, and pioneering treatments are incredibly expensive to develop and operate.
- Specialist Drug Costs: Breakthrough cancer drugs and other specialist medications can cost tens of thousands of pounds per patient.
- Higher Staff Costs: The demand for top consultants, surgeons, and nurses means their salaries and fees increase.
According to the latest healthcare market analysis, medical inflation in the UK typically runs between 3% and 5% higher than general inflation. So, if CPI is 2%, you can expect a baseline premium increase of 5% to 7% just to cover the rising cost of treatment.
2. Your Age
Insurers price policies based on risk. Statistically, the older we get, the more likely we are to need medical treatment. Because of this, most insurers use age-banded pricing. When you move into a new age bracket (e.g., from 44 to 45), you can expect a notable jump in your premium.
Here's an illustrative example of how age can affect premiums for the same level of cover:
| Age Bracket | Illustrative Monthly Premium | Percentage Increase |
|---|---|---|
| 30-34 | £45 | - |
| 40-44 | £65 | +44% |
| 50-54 | £90 | +38% |
| 60-64 | £130 | +44% |
| 70-74 | £200 | +54% |
Note: These are illustrative figures for a mid-tier policy. Actual costs vary by insurer, location, and cover level.
3. Your Claims History
If your policy includes a No-Claims Discount (NCD), it functions much like car insurance. For every year you don't make a claim, your discount increases up to a maximum level (typically 60-75%).
If you make a claim, you can expect your NCD to be reduced at your next renewal, leading to a higher premium. For example, a single claim might reduce your NCD from 70% down to 50%, resulting in a significant price hike on top of any age and inflation-related increases.
4. Insurance Premium Tax (IPT)
This is a tax levied by the UK government on all general insurance policies, including private medical insurance. The current rate is 12%. This tax is built into the premium you pay, so if the core cost of your insurance goes up, the amount of tax you pay also increases. Any future changes to the IPT rate by the government would also directly affect your final bill.
5. The "Sneaky Uplift" - Price Walking
This is the part Martin Lewis warns about. After accounting for all the legitimate factors above, some insurers add an extra margin to your renewal price. This is known as "price walking" or the "loyalty penalty." It's the difference between the price they offer you as a loyal customer and the price they'd offer a brand-new customer with the exact same profile and cover.
Following an investigation, the Financial Conduct Authority (FCA) banned price walking for home and motor insurance in 2022. While these rules don't explicitly cover health insurance yet, the principle of treating existing customers fairly is now firmly on the regulator's agenda, and the practice is under intense scrutiny.
How to Spot an Unfair Renewal Hike in 3 Simple Steps
Knowledge is your greatest weapon. Before you even think about calling your insurer, you need to gather your evidence.
Step 1: Get a "New Customer" Quote from Your Own Insurer
This is the quickest way to expose the loyalty penalty.
- Go to your current insurer's website.
- Fill out the quote form as if you are a brand-new customer.
- Crucially, use all your exact same details: your age, postcode, and the precise level of cover you currently have (check your renewal documents for this).
The price you are quoted is what they believe your cover is worth on the open market.
Step 2: Compare This to Your Renewal Quote
Now, place the two figures side-by-side.
- Your Renewal Quote: £1,500 per year
- New Customer Quote (same insurer): £1,200 per year
In this scenario, the "sneaky uplift" or loyalty penalty is £300. This is the amount you are being charged purely for staying put.
Step 3: Benchmark the Entire Market with a Broker
Don't stop there. Your insurer might not even be the most competitive option anymore. The private medical insurance UK market is dynamic, with providers constantly updating their products and pricing.
This is where an expert broker like WeCovr becomes invaluable. A good broker will:
- Compare quotes from a wide range of leading UK insurers (e.g., Aviva, AXA Health, Bupa, Vitality).
- Ensure the cover being compared is genuinely like-for-like.
- Do all the legwork for you, at no cost.
This gives you the ultimate bargaining chip: the best price available across the entire market.
| Price Comparison Example | Annual Premium |
|---|---|
| Your Renewal Quote (Insurer A) | £1,500 |
| New Customer Quote (Insurer A) | £1,200 |
| Best Market Quote (Insurer B, via WeCovr) | £1,150 |
Armed with this information, you are now ready to negotiate from a position of power.
The Art of Haggling: How to Negotiate a Better Price
Never be afraid to haggle. Insurers have dedicated "retention teams" whose job is to keep customers from leaving. They have the authority to offer discounts that are not available to front-line call centre staff.
Follow this battle-tested script for success:
- Phone Them Up: Call your insurer's renewal department. The number will be on your renewal letter.
- Be Polite but Firm: You're a valued customer, not a troublemaker. Start by saying you're reviewing your renewal offer.
- State the Facts: Use the evidence you gathered.
"Hello, I've received my renewal quote of £1,500. I've been a loyal customer for X years and am a little surprised by the large increase. I went on your website and saw that if I were a new customer today, the price for the exact same policy would be £1,200. Furthermore, I've received a quote from another provider for comparable cover for £1,150."
- Make the "Ask":
"I would prefer to stay with you as I've been happy with the service, but I can't justify paying £300 more than a new customer. Are you able to match the new customer price of £1,200?"
- Pause and Wait: Let them respond. Often, they will go away to "see what they can do" and come back with a revised offer. It may not be a perfect match, but it will likely be a significant improvement.
- If They Don't Budge, Consider Policy Tweaks: If they can't meet your target price, ask about other ways to reduce your premium. This shows you're serious about managing costs. Common options include:
- Increasing Your Excess: This is the amount you pay towards any claim. Increasing your excess from £250 to £500 could reduce your premium by 10-20%.
- Adding a "6-Week Wait" Option: This means you agree to use the NHS if the treatment you need has a waiting list of less than six weeks. If the NHS wait is longer, your private cover kicks in. This can lead to substantial savings.
- Reducing Your Hospital List: Most insurers have tiered hospital lists. Choosing a list that excludes the most expensive central London hospitals can lower your premium.
- Removing Add-ons: Do you really need the optional dental, optical, or travel cover? Removing non-essential benefits can trim the cost.
Impact of Excess on Premiums (Illustrative)
| Policy Excess | Illustrative Annual Premium | Potential Saving |
|---|---|---|
| £0 | £1,800 | - |
| £250 | £1,500 | £300 |
| £500 | £1,250 | £550 |
| £1,000 | £1,000 | £800 |
Thinking of Switching? What You Absolutely Must Know
If your insurer won't play ball, or if a competitor's offer is simply too good to ignore, switching is your final, powerful move. However, you must handle this process with care to avoid creating gaps in your cover, especially concerning existing health conditions.
The Golden Rule of Switching
NEVER cancel your existing policy until your new policy is fully active and you have your new policy documents in hand.
Understanding Underwriting: The Key to a Safe Switch
Underwriting is the process an insurer uses to assess your health risk. When you switch, how your medical history is treated is paramount. There are three main ways to do this:
1. Moratorium Underwriting (The Most Common)
With a moratorium policy, you don't have to complete a medical questionnaire. Instead, the insurer automatically excludes treatment for any medical conditions you've had symptoms of, or sought advice for, in the five years before the policy started.
However, if you then go for a continuous two-year period on the new policy without any symptoms, treatment, or advice for that condition, it may become eligible for cover. This is the simplest way to switch, but it can be risky if you have recent health issues, as they will be automatically excluded.
2. Full Medical Underwriting (FMU)
Here, you complete a detailed health questionnaire. You must declare your full medical history. The insurer's underwriting team will then review it and may apply specific exclusions to your policy. For example, if you had knee surgery three years ago, they might place a permanent exclusion on cover for your knees. FMU can be a good option if your health issues are far in the past, but it can lead to permanent exclusions.
3. Continued Personal Medical Exclusions (CPME) - The Safest Switch
This is the gold standard for anyone who has an existing policy and a medical history. With a CPME switch (also known as "protected underwriting" or "no further underwriting"), your new insurer agrees to carry over the exact underwriting terms from your old policy.
This means:
- Any conditions that were already covered by your old insurer will continue to be covered by your new one.
- Any exclusions on your old policy will also be carried over.
This is the only way to switch providers and guarantee continuous cover for conditions you have claimed for in the past. Navigating a CPME switch requires expertise, as not all insurers offer it for all situations. This is where using a specialist PMI broker is non-negotiable.
Critical Information on Health Insurance Coverage
It is vital to remember that standard UK private medical insurance is designed to cover acute conditions that begin after you take out the policy.
- Acute Condition: A disease, illness, or injury that is likely to respond quickly to treatment and lead to a full recovery (e.g., joint replacement, cataract surgery, appendicitis).
- Chronic Condition: An illness that is long-term and cannot be cured, only managed (e.g., diabetes, asthma, high blood pressure). Standard PMI does not cover the routine management of chronic conditions.
Similarly, pre-existing conditions are generally not covered, unless you switch on CPME terms as described above.
The Value of a Specialist PMI Broker Like WeCovr
Trying to navigate the renewal maze alone can be daunting. An independent broker works for you, not the insurer, and their expertise can be transformative.
Why use WeCovr for your PMI renewal?
- Whole-of-Market Access: We compare policies from all the leading UK private health cover providers, ensuring you see the best options in one place.
- Expert Underwriting Advice: We are experts in the nuances of moratorium, FMU, and especially CPME switching. We will advise on the safest way for you to switch without losing cover.
- We Do the Haggling: We have strong relationships with insurers and can often negotiate preferential rates on your behalf. Based on high customer satisfaction ratings, our clients value the savings we achieve.
- It Costs You Nothing: Our expert service is completely free to you. We are paid a commission by the insurer you choose, which is already built into the premium and is the same whether you go direct or through us.
- Annual Review Service: We don't just help you once. We will contact you every year before your renewal to repeat the process, ensuring you are always on the best possible deal.
Maximise Your Policy's Value: It's Not Just About Price
A good private medical insurance policy offers more than just access to treatment. Many modern policies come packed with benefits that can improve your overall wellbeing and even help offset the cost.
- Wellness and Rewards Programmes: Providers like Vitality and Aviva actively reward you for healthy living. By tracking your activity, you can earn discounts on your premium, free cinema tickets, weekly coffees, and discounted gym memberships.
- Digital GP Access: Almost all policies now include a 24/7 virtual GP service. This allows you to get a consultation via your smartphone within hours, get a prescription, or a referral without waiting for a face-to-face NHS appointment.
- Comprehensive Mental Health Support: Recognising the growing need for mental health care, most top-tier policies now include extensive support, from access to talking therapies and counselling to dedicated support lines and even inpatient psychiatric care.
As a WeCovr client, you also get exclusive value-added benefits:
- Complimentary access to CalorieHero: Our proprietary AI-powered calorie and nutrition tracking app to help you stay on top of your health goals.
- Multi-policy discounts: If you take out a PMI or Life Insurance policy with us, you can get discounts on other types of cover you might need.
Don't let your insurer penalise you for your loyalty. With the right knowledge and expert support, you can take control of your renewal and ensure you have the best possible private medical insurance UK has to offer, at a fair and competitive price.
What is the difference between a chronic and an acute condition for health insurance?
Will making a claim on my private medical insurance definitely increase my premium?
Is it always cheaper to switch my PMI provider at renewal?
Can I add my partner or children to my policy at renewal?
Don't accept an unfair renewal price. Take control of your private health cover today.
Let the experts at WeCovr do the hard work for you. We'll compare the market, handle the negotiations, and provide unbiased advice to ensure you have the right cover at the best possible price.
[Get Your Free, No-Obligation PMI Quote Now]
Related guides
Why private medical insurance and how does it work?
What is Private Medical Insurance?
Private medical insurance (PMI) is a type of health insurance that provides access to private healthcare services in the UK. It covers the cost of private medical treatment, allowing you to bypass NHS waiting lists and receive faster, more convenient care.How does it work?
Private medical insurance works by paying for your private healthcare costs. When you need treatment, you can choose to go private and your insurance will cover the costs, subject to your policy terms and conditions. This can include:• Private consultations with specialists
• Private hospital treatment and surgery
• Diagnostic tests and scans
• Physiotherapy and rehabilitation
• Mental health treatment
Your premium depends on factors like your age, health, occupation, and the level of cover you choose. Most policies offer different levels of cover, from basic to comprehensive, allowing you to tailor the policy to your needs and budget.
Questions to ask yourself regarding private medical insurance
Just ask yourself:👉 Are you concerned about NHS waiting times for treatment?
👉 Would you prefer to choose your own consultant and hospital?
👉 Do you want faster access to diagnostic tests and scans?
👉 Would you like private hospital accommodation and better food?
👉 Do you want to avoid the stress of NHS waiting lists?
Many people don't realise that private medical insurance is more affordable than they think, especially when you consider the value of faster treatment and better facilities. A great insurance policy can provide peace of mind and ensure you receive the care you need when you need it.
Benefits offered by private medical insurance
Private medical insurance provides numerous benefits that can significantly improve your healthcare experience and outcomes:Faster Access to Treatment
One of the biggest advantages is avoiding NHS waiting lists. While the NHS provides excellent care, waiting times can be lengthy. With private medical insurance, you can often receive treatment within days or weeks rather than months.
Choice of Consultant and Hospital
You can choose your preferred consultant and hospital, giving you more control over your healthcare journey. This is particularly important for complex treatments where you want a specific specialist.
Better Facilities and Accommodation
Private hospitals typically offer superior facilities, including private rooms, better food, and more comfortable surroundings. This can make your recovery more pleasant and potentially faster.
Advanced Treatments
Private medical insurance often covers treatments and medications not available on the NHS, giving you access to the latest medical advances and technologies.
Mental Health Support
Many policies include comprehensive mental health coverage, providing faster access to therapy and psychiatric care when needed.
Tax Benefits for Business Owners
If you're self-employed or a business owner, private medical insurance premiums can be tax-deductible, making it a cost-effective way to protect your health and your business.
Peace of Mind
Knowing you have access to private healthcare when you need it provides invaluable peace of mind, especially for those with ongoing health conditions or concerns about NHS capacity.
Private medical insurance is particularly valuable for those who want to take control of their healthcare journey and ensure they receive the best possible treatment when they need it most.
Important Fact!
We can look at a more suitable option mid-term!
Why is it important to get private medical insurance early?
👉 Many people are very thankful that they had their private medical insurance cover in place before running into some serious health issues. Private medical insurance is as important as life insurance for protecting your family's finances.👉 We insure our cars, houses, and even our phones! Yet our health is the most precious thing we have.
Easily one of the most important insurance purchases an individual or family can make in their lifetime, the decision to buy private medical insurance can be made much simpler with the help of FCA-authorised advisers. They are the specialists who do the searching and analysis helping people choose between various types of private medical insurance policies available in the market, including different levels of cover and policy types most suitable to the client's individual circumstances.
It certainly won't do any harm if you speak with one of our experienced insurance experts who are passionate about advising people on financial matters related to private medical insurance and are keen to provide you with a free consultation.
You can discuss with them in detail what affordable private medical insurance plan for the necessary peace of mind they would recommend! WeCovr works with some of the best advisers in the market.
By tapping the button below, you can book a free call with them in less than 30 seconds right now:
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WeCovr is an insurance specialist for people valuing their peace of mind and a great service.👍 WeCovr will help you get your private medical insurance, life insurance, critical illness insurance and others in no time thanks to our wonderful super-friendly experts ready to assist you every step of the way.
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