UK Private Health Insurance for Long COVID
Accessing Integrated Care Pathways for Comprehensive Long COVID Recovery with UK Private Health Insurance
UK Private Health Insurance for Long COVID Recovery: Accessing Integrated Care Pathways
The profound impact of the COVID-19 pandemic continues to unfold, leaving in its wake a challenging and often debilitating condition known as Long COVID. Affecting millions across the UK, Long COVID presents a complex tapestry of persistent symptoms, from overwhelming fatigue and breathlessness to neurological and cardiovascular issues, often severely impacting daily life and the ability to work.
Navigating recovery from Long COVID can be an arduous journey, compounded by the significant pressures on the National Health Service (NHS). While the NHS has established dedicated Long COVID clinics, waiting lists can be extensive, and the multi-systemic nature of the condition often requires integrated care that can be difficult to access efficiently within public sector constraints. This is where the role of private health insurance (PMI) comes into sharper focus, potentially offering a route to faster diagnostics, specialist access, and comprehensive integrated care pathways.
This exhaustive guide will delve into how UK private health insurance can potentially support individuals on their Long COVID recovery journey, focusing on the critical aspect of integrated care pathways. We will explore what PMI can and cannot cover, the nuances of pre-existing conditions, and how to maximise its benefits for this evolving health challenge.
Understanding Long COVID: The Persistent Challenge
Long COVID, also known as Post-COVID-19 Condition, refers to a wide range of new, returning, or ongoing health problems that people experience four or more weeks after being infected with COVID-19. It's a complex, multi-system illness, meaning it can affect almost any part of the body.
Common Symptoms of Long COVID
The symptoms are diverse and can fluctuate, making diagnosis and treatment particularly challenging. They often include:
| Symptom Category | Specific Symptoms |
|---|---|
| Respiratory | Shortness of breath, cough, chest pain, tightness |
| Fatigue | Extreme tiredness not relieved by rest, post-exertional malaise (PEM) |
| Neurological | Brain fog (difficulty concentrating, memory problems), headaches, dizziness, pins and needles, nerve pain |
| Cardiovascular | Heart palpitations, chest pain, postural orthostatic tachycardia syndrome (POTS) |
| Musculoskeletal | Joint pain, muscle aches, weakness |
| Gastrointestinal | Abdominal pain, nausea, diarrhoea, appetite changes |
| Mental Health | Anxiety, depression, PTSD, sleep disturbances |
| Other | Loss of smell or taste, skin rashes, hair loss, tinnitus |
Prevalence and Impact
0 million people in the UK were experiencing self-reported Long COVID as of December 2023. Of these, 1.3 million reported their symptoms adversely affected their day-to-day activities, with 396,000 reporting that their ability to undertake day-to-day activities had been "greatly limited." This highlights the significant personal and societal burden of the condition.
The long-term nature and diverse symptoms of Long COVID often necessitate input from multiple medical specialities, underscoring the need for a coordinated, integrated approach to care.
The NHS Long COVID Pathway: Strengths and Strains
The NHS has responded to the Long COVID crisis by establishing a network of dedicated Long COVID clinics and services across the country. These services aim to provide a multi-disciplinary approach to diagnosis and recovery, often involving physiotherapists, occupational therapists, dietitians, psychologists, and doctors.
NHS Approach and Limitations
| Aspect | NHS Long COVID Pathway | Challenges/Limitations |
|---|---|---|
| Referral | Usually via GP, who completes an initial assessment. | Long waiting lists for initial assessment and onward referrals. |
| Assessment | Multi-disciplinary team (MDT) assessment at a Long COVID clinic. | Limited capacity, geographical variations in service availability. |
| Treatments | Rehabilitation programmes, symptom management, psychological support. | Access to specific specialists (e.g., cardiologists, neurologists) can be slow. |
| Waiting Times | Can range from weeks to many months for initial assessment and specialist appointments. | Prolonged suffering, delayed diagnosis, and intervention. |
| Integrated Care | Aims for integrated care, but resource constraints can limit seamless coordination. | Siloed departments, communication gaps between different services. |
While the NHS is the cornerstone of healthcare in the UK and provides essential services for Long COVID patients, the sheer volume of cases and existing pressures on the health system mean that access can be slow, and the level of integrated, personalised care required for such a complex condition can be challenging to deliver consistently.
The Role of Private Health Insurance: What It Can and Cannot Cover
Private Medical Insurance (PMI) in the UK is primarily designed to cover the costs of diagnosis and treatment for acute medical conditions that arise after your policy has started. An acute condition is one that is likely to respond quickly to treatment and lead to a full recovery, or at least a significant improvement in your health.
Crucial Distinction: Acute vs. Chronic Conditions
This distinction is paramount when considering PMI for Long COVID:
- Acute Conditions: These are typically covered. Examples include a broken bone, appendicitis, or a new, treatable heart condition that develops.
- Chronic Conditions: These are generally not covered by private health insurance. A chronic condition is defined as one that is long-lasting, recurring, or for which there is no known cure (e.g., diabetes, asthma, epilepsy, or ongoing, persistent fatigue syndrome). They require ongoing management rather than a one-off treatment.
Long COVID and Pre-existing/Chronic Conditions: Managing Expectations
This is the most critical point to understand regarding private health insurance and Long COVID.
1. Pre-existing Conditions: Most private health insurance policies will exclude coverage for pre-existing medical conditions. A pre-existing condition is typically defined as any disease, illness, or injury for which you have received medication, advice, or treatment, or had symptoms before your policy started, whether or not it was diagnosed.
- If you had COVID-19 and/or started experiencing Long COVID symptoms before taking out a private health insurance policy, then your Long COVID and any conditions directly related to it will almost certainly be considered pre-existing and therefore excluded from coverage.
2. Long COVID as a Chronic Condition: Even if not pre-existing, the nature of Long COVID – its persistence, multi-systemic symptoms, and often lack of a definitive "cure" – means it often falls into the category of a chronic condition. As such, the ongoing management of Long COVID as a chronic illness is generally not covered by PMI.
3. Where PMI Might Help (The Nuance): However, private health insurance can be beneficial in specific scenarios, particularly for investigation and acute treatment of newly arising acute conditions that manifest as complications of, or are associated with, Long COVID. This is a very important distinction:
- Policy Already Active: If you had an active private health insurance policy before you contracted COVID-19, and then developed new, acute symptoms or complications (e.g., new onset myocarditis, a specific treatable neurological issue, or severe, debilitating fatigue requiring acute diagnostic tests to rule out other acute conditions) subsequent to and as a result of the COVID infection, then the investigation and acute treatment of these newly arising acute conditions might be covered.
- Diagnostics: PMI can provide swift access to diagnostic tests (e.g., advanced imaging, blood tests, specialist consultations) for new, acute symptoms that develop post-COVID, helping to identify or rule out specific acute treatable conditions.
- Acute Treatment for Complications: If an acute, treatable condition is diagnosed (e.g., an acute cardiac arrhythmia that can be treated with a procedure, or an acute respiratory issue requiring specific medication), the private policy may cover the costs of that acute treatment.
- Short-Term Rehabilitation: Some policies might include limited coverage for short-term rehabilitation following an acute event or diagnosis, though this is often time-limited and specific to the acute condition being treated.
It is absolutely crucial to understand that private health insurance is not a substitute for ongoing, long-term management of chronic conditions like persistent Long COVID syndrome. Its primary benefit in this context is often the speed of access to diagnostics and specialists for acute complications or new symptoms that might arise as part of the broader Long COVID picture, provided they are not pre-existing and fall within the definition of an acute, curable condition.
Integrated Care Pathways in Private Health Insurance for Long COVID
The term "integrated care pathway" refers to a structured, multi-disciplinary approach to managing a patient's journey through diagnosis, treatment, and recovery. For a condition as complex as Long COVID, an integrated approach is highly desirable, as it often requires input from numerous specialists.
What an Integrated Pathway Offers
In the context of private healthcare, an integrated pathway for Long COVID-related issues typically means:
- Coordinated Access to Specialists: Instead of seeing one specialist at a time and waiting for separate referrals, an integrated pathway facilitates rapid, coordinated access to a range of experts (e.g., respiratory physicians, cardiologists, neurologists, pain specialists, physiotherapists, psychologists, dietitians).
- Streamlined Diagnostics: Faster access to comprehensive diagnostic tests (e.g., advanced blood tests, MRI scans, CT scans, cardiac assessments) to quickly identify or rule out underlying issues.
- Holistic Assessment: A comprehensive assessment that considers all symptoms and their potential interconnections, leading to a more tailored treatment plan.
- Dedicated Rehabilitation Programmes: Access to specialised rehabilitation programmes tailored to specific Long COVID symptoms, such as post-viral fatigue management, respiratory physiotherapy, or neurological rehabilitation.
- Mental Health Support: Integrated psychological and psychiatric support, acknowledging the significant mental health burden of Long COVID.
- Case Management: In some private settings, a dedicated case manager or coordinator may oversee the patient's journey, ensuring seamless transitions between different specialists and services.
Examples of Integrated Services Potentially Accessible via PMI (for acute, non-pre-existing conditions)
| Service Area | Private Health Insurance Benefit (for acute, non-pre-existing conditions) |
|---|---|
| Diagnostics | Rapid access to advanced tests: cardiac MRI, lung function tests, neurological scans, comprehensive blood panels, tilt table tests (for POTS). Helps identify acute, treatable conditions. |
| Specialist Consultations | Swift appointments with cardiologists, respiratory consultants, neurologists, gastroenterologists, rheumatologists, endocrinologists – crucial for multi-system symptoms. |
| Rehabilitation | Access to private physiotherapy, occupational therapy, and potentially specific post-viral rehabilitation programmes (e.g., for graded exercise intolerance, respiratory issues), often time-limited. |
| Mental Health | Expedited access to private psychiatrists, psychologists, and therapists for anxiety, depression, PTSD, or sleep disorders stemming from acute conditions or as part of covered acute treatment. |
| Pain Management | Consultations with pain specialists, access to nerve blocks, or other acute pain interventions if related to a covered acute condition. |
| Dietetics/Nutrition | Access to registered dietitians for nutritional support, if part of a covered acute recovery plan. |
It's vital to reiterate that these services are accessible for acute, treatable conditions that are not pre-existing and not chronic in nature. For instance, if Long COVID triggers a new onset of an acute cardiac arrhythmia (and your policy was active before your COVID infection), the diagnosis and treatment of that specific arrhythmia would likely be covered, and an integrated pathway might ensure you see a cardiologist, electrophysiologist, and have relevant diagnostics quickly. The ongoing management of generalised chronic fatigue, however, would typically not be.
How Private Health Insurance Works for Long COVID-Related Concerns
Understanding the process of using your PMI for Long COVID-related issues is crucial.
The Standard Pathway
- GP Referral: Even with private health insurance, your journey usually begins with your NHS GP. They are your first point of contact for any health concerns. If they suspect a serious acute condition or feel you need specialist input, they will write a referral letter.
- Contact Your Insurer: Before booking any appointments, you must contact your private health insurer. Provide them with your GP's referral details and explain your symptoms.
- Authorisation: The insurer will assess your case against your policy terms, particularly focusing on whether the condition is acute, not pre-existing, and falls within your coverage. If approved, they will provide you with an authorisation code.
- Specialist Appointment: With the authorisation, you can then book an appointment with a private specialist. Your insurer may have a network of approved consultants.
- Diagnostics & Treatment: If the specialist recommends further diagnostic tests or treatments for a covered acute condition, you will need to get these authorised by your insurer before proceeding.
Key Considerations for Claims
- Honesty is Best: Always be completely honest about your medical history when applying for a policy. Failure to disclose pre-existing conditions can lead to claims being declined and your policy being invalidated.
- Policy Wording: Read your policy documents meticulously. Pay close attention to exclusions, benefit limits, and the claims process.
- Underwriting Method: The way your policy is underwritten can significantly impact how pre-existing conditions are handled.
| Underwriting Method | Description | Impact on Long COVID |
|---|---|---|
| Full Medical Underwriting (FMU) | You complete a detailed health questionnaire when applying. The insurer reviews your full medical history and may contact your GP. Clear exclusions for pre-existing conditions are stated upfront. | If you had COVID-19 or Long COVID symptoms before applying, these will be explicitly excluded. This is the most transparent method for pre-existing conditions. |
| Moratorium Underwriting | You don't provide a full medical history upfront. Instead, the insurer won't cover any conditions for which you've had symptoms, advice, or treatment in the last 5 years. After a set period (usually 2 years) without symptoms, the condition may become covered. | If you had COVID-19 or Long COVID symptoms within the 5 years prior to joining, these will be automatically excluded. After two years without symptoms or treatment (which is highly unlikely for chronic Long COVID), the condition might become covered, but the chronic exclusion still applies. |
| Medical History Disregarded (MHD) | Typically only available for corporate schemes (larger businesses) or sometimes in specific high-value plans. All pre-existing conditions are covered from day one. | This is the most comprehensive option but is rarely available to individuals. If you have access to this through an employer, Long COVID (even if pre-existing) might be covered as long as it's not deemed a "chronic" condition in the policy's specific wording. Unlikely for ongoing chronic Long COVID. |
For most individuals seeking PMI, FMU or Moratorium will be the options. Both are likely to exclude Long COVID if it was present before the policy started.
Choosing the Right Policy: Navigating the Market
Selecting the appropriate private health insurance policy requires careful consideration, especially with a complex condition like Long COVID in mind.
What to Look For
- In-patient & Day-patient Care: This is the core of most policies, covering hospital stays and procedures.
- Out-patient Limits: Crucial for Long COVID, as it covers specialist consultations, diagnostic tests (scans, blood tests), and therapies without a hospital stay. Ensure these limits are sufficient.
- Mental Health Cover: Long COVID often has significant mental health implications. Check if your policy offers comprehensive mental health support, including therapy and psychiatric consultations.
- Rehabilitation & Therapies: Look for coverage for physiotherapy, osteopathy, chiropractic treatment, occupational therapy, and other rehabilitation services. Check the limits (e.g., number of sessions, monetary limits).
- Cancer Cover: A standard inclusion, but important to note if other serious conditions arise.
- Hospital Choice: Some policies offer a restricted hospital list, which can reduce premiums. Ensure the hospitals on the list are convenient and offer the specialists you might need.
- Excess: The amount you pay towards a claim before your insurer pays. A higher excess usually means lower premiums.
- No Claims Discount: Similar to car insurance, you might get a discount for not making claims.
Comparing Insurers
The UK market has several leading private health insurance providers, each with their own policy structures and benefits. It's essential to compare them comprehensively.
| Insurer Example (Illustrative) | Key Features (General) | Considerations for Long COVID (General) |
|---|---|---|
| Bupa | Extensive hospital network, wide range of plans, often includes virtual GP services, strong focus on mental health support. | Known for comprehensive cover, often has good out-patient limits. Might offer specialist rehabilitation pathways for post-viral conditions if a new acute, covered condition is diagnosed. Pre-existing/chronic conditions will still be excluded. |
| AXA Health | Focus on digital tools, some plans offer health and wellbeing benefits, often good for family cover. | Can provide good access to diagnostics and specialists. Their 'Health at Hand' service might offer initial insights, but ultimately claims for Long COVID-related issues will depend on the acute/chronic and pre-existing rules. |
| Vitality | Integrates health and wellbeing programmes with insurance, incentivising healthy living with rewards. Can be cost-effective for active individuals. | Benefits for mental health and preventative care are strong. If an acute, treatable condition arises (non-pre-existing) requiring specialist input, Vitality can facilitate access. Their rewards structure doesn't directly cover chronic Long COVID, but healthy lifestyle support could be beneficial. |
| WPA | Known for flexible plans, tailored options, and strong customer service. Often popular with small businesses and self-employed. | Their personalised approach might appeal. Crucial to discuss the specifics of Long COVID-related concerns with them. Their policies, like others, will adhere to acute/chronic and pre-existing condition exclusions. |
| Aviva | Broad range of policies, often good for those seeking simpler, clearer options. Can be very competitive on price. | Offers a good baseline for acute cover. For Long COVID, the same rules apply – focus on whether any new, acute conditions requiring investigation or treatment would be covered. |
Seeking Expert Advice
Given the complexities of Long COVID and the nuances of private health insurance, navigating the market can be daunting. This is where an independent health insurance broker becomes invaluable.
At WeCovr, we specialise in helping individuals and families across the UK find the right private health insurance policy to meet their unique needs. As a modern UK health insurance broker, we work with all the major insurers, comparing policies, explaining the intricate details of coverage and exclusions (especially regarding pre-existing and chronic conditions like Long COVID), and offering unbiased advice.
WeCovr provides this comprehensive service at no cost to you, as we are remunerated by the insurers. Our goal is to ensure you fully understand what you're buying, so you can make an informed decision and potentially access the best possible care for your circumstances.
Maximising Your Private Health Insurance for Long COVID Recovery
If you have private health insurance, or are considering it, here’s how to maximise its potential benefits for any acute conditions that may arise in the context of Long COVID:
- Understand Your Policy Thoroughly: Before you need to make a claim, read your policy documents in detail. Know your limits, exclusions, and the claims process.
- Proactive Engagement with Insurer: If you develop new symptoms that concern you, contact your insurer's claims department before you see a private specialist. Explain your situation clearly. They can guide you on what might be covered.
- Accurate GP Referrals: Ensure your GP’s referral letter clearly outlines your new, acute symptoms and the specific specialist they recommend you see for diagnosis and treatment of a potentially acute condition. Avoid general statements like "for Long COVID management," as this is likely to be excluded. Focus on the acute, specific issues (e.g., "new onset chest pain requiring cardiac assessment," "persistent neurological deficits requiring specialist neurological investigation").
- Focus on Diagnostics: PMI excels at providing rapid access to diagnostics. If you have new, concerning symptoms, leveraging your policy for swift tests to identify or rule out acute underlying conditions is a primary benefit.
- Leverage Mental Health Benefits: If your policy includes mental health cover, utilise it for acute mental health issues that might arise, or if the mental health support is part of a covered acute physical condition's recovery plan.
- Ask About Digital GP Services: Many insurers now offer digital GP services. While these cannot authorise private care, they can often provide initial advice and help you navigate the process of getting a private referral from your NHS GP.
- Keep Records: Maintain detailed records of your symptoms, GP visits, specialist consultations, and all communications with your insurer.
Financial Aspects: Is PMI Worth It for Long COVID?
The cost of private health insurance varies significantly based on age, location, chosen level of cover, and medical history. Premiums can range from tens to hundreds of pounds per month.
Example Monthly Premium Ranges (Illustrative):
| Age Group | Basic In-patient Only | Mid-Range Comprehensive | High-End Extensive |
|---|---|---|---|
| 30s | £30 - £50 | £60 - £100 | £100+ |
| 40s | £40 - £70 | £80 - £130 | £130+ |
| 50s | £60 - £100 | £110 - £180 | £180+ |
| 60s+ | £90 - £150+ | £160 - £250+ | £250+ |
Note: These are illustrative ranges and actual premiums will vary based on individual circumstances, postcode, chosen excess, and specific insurer.
Considering the general exclusion of pre-existing and chronic conditions, it's fair to ask if PMI is "worth it" specifically for Long COVID.
- For Existing Long COVID Sufferers: If you already have Long COVID, a new private health insurance policy is unlikely to cover the ongoing management of the condition itself due to pre-existing and chronic condition exclusions. Its value would lie in covering future, unrelated acute conditions that arise.
- For Those Not Yet Affected (Preventative): If you take out a policy before contracting COVID-19 (or before Long COVID symptoms begin), and subsequently develop new, acute complications post-COVID, then PMI could provide invaluable rapid access to diagnostics and acute treatment for those specific, coverable issues. This speed of access can be crucial for peace of mind and potentially better outcomes.
- Peace of Mind & Access: For many, the value of PMI extends beyond specific conditions. It offers peace of mind, knowing that if an acute, covered illness arises (whether related to Long COVID in the specific ways discussed, or entirely separate), they can bypass NHS waiting lists for diagnosis and treatment.
Ultimately, the decision to invest in private health insurance is personal, weighing the cost against the potential benefits of faster access to acute care and specialists, and the flexibility that private healthcare offers.
Conclusion
Long COVID presents a significant and ongoing public health challenge, with its complex, multi-systemic nature often requiring integrated and multi-disciplinary care. While the NHS provides foundational support, pressures on the system can lead to delays in diagnosis and access to specialist care.
Private health insurance, though not a panacea for chronic Long COVID itself due to its typical exclusion of pre-existing and chronic conditions, can play a valuable role in providing timely access to diagnostics and acute treatment for newly arising, acute conditions that may manifest as part of the broader post-COVID clinical picture. The ability to quickly see specialists and undergo advanced investigations in an integrated private pathway can offer significant relief and potentially faster routes to understanding and managing specific, treatable complications.
Understanding the specific exclusions and benefits of any private health insurance policy is paramount. For personalised, unbiased advice and to explore the full range of options from leading UK insurers, we encourage you to speak to an expert. At WeCovr, we are dedicated to helping you navigate the complexities of private health insurance, ensuring you find a policy that aligns with your needs and provides the best possible support for your health journey, at no cost to you.
Why private medical insurance and how does it work?
What is Private Medical Insurance?
Private medical insurance (PMI) is a type of health insurance that provides access to private healthcare services in the UK. It covers the cost of private medical treatment, allowing you to bypass NHS waiting lists and receive faster, more convenient care.How does it work?
Private medical insurance works by paying for your private healthcare costs. When you need treatment, you can choose to go private and your insurance will cover the costs, subject to your policy terms and conditions. This can include:• Private consultations with specialists
• Private hospital treatment and surgery
• Diagnostic tests and scans
• Physiotherapy and rehabilitation
• Mental health treatment
Your premium depends on factors like your age, health, occupation, and the level of cover you choose. Most policies offer different levels of cover, from basic to comprehensive, allowing you to tailor the policy to your needs and budget.
Questions to ask yourself regarding private medical insurance
Just ask yourself:👉 Are you concerned about NHS waiting times for treatment?
👉 Would you prefer to choose your own consultant and hospital?
👉 Do you want faster access to diagnostic tests and scans?
👉 Would you like private hospital accommodation and better food?
👉 Do you want to avoid the stress of NHS waiting lists?
Many people don't realise that private medical insurance is more affordable than they think, especially when you consider the value of faster treatment and better facilities. A great insurance policy can provide peace of mind and ensure you receive the care you need when you need it.
Benefits offered by private medical insurance
Private medical insurance provides numerous benefits that can significantly improve your healthcare experience and outcomes:Faster Access to Treatment
One of the biggest advantages is avoiding NHS waiting lists. While the NHS provides excellent care, waiting times can be lengthy. With private medical insurance, you can often receive treatment within days or weeks rather than months.
Choice of Consultant and Hospital
You can choose your preferred consultant and hospital, giving you more control over your healthcare journey. This is particularly important for complex treatments where you want a specific specialist.
Better Facilities and Accommodation
Private hospitals typically offer superior facilities, including private rooms, better food, and more comfortable surroundings. This can make your recovery more pleasant and potentially faster.
Advanced Treatments
Private medical insurance often covers treatments and medications not available on the NHS, giving you access to the latest medical advances and technologies.
Mental Health Support
Many policies include comprehensive mental health coverage, providing faster access to therapy and psychiatric care when needed.
Tax Benefits for Business Owners
If you're self-employed or a business owner, private medical insurance premiums can be tax-deductible, making it a cost-effective way to protect your health and your business.
Peace of Mind
Knowing you have access to private healthcare when you need it provides invaluable peace of mind, especially for those with ongoing health conditions or concerns about NHS capacity.
Private medical insurance is particularly valuable for those who want to take control of their healthcare journey and ensure they receive the best possible treatment when they need it most.
Important Fact!
We can look at a more suitable option mid-term!
Why is it important to get private medical insurance early?
👉 Many people are very thankful that they had their private medical insurance cover in place before running into some serious health issues. Private medical insurance is as important as life insurance for protecting your family's finances.👉 We insure our cars, houses, and even our phones! Yet our health is the most precious thing we have.
Easily one of the most important insurance purchases an individual or family can make in their lifetime, the decision to buy private medical insurance can be made much simpler with the help of FCA-authorised advisers. They are the specialists who do the searching and analysis helping people choose between various types of private medical insurance policies available in the market, including different levels of cover and policy types most suitable to the client's individual circumstances.
It certainly won't do any harm if you speak with one of our experienced insurance experts who are passionate about advising people on financial matters related to private medical insurance and are keen to provide you with a free consultation.
You can discuss with them in detail what affordable private medical insurance plan for the necessary peace of mind they would recommend! WeCovr works with some of the best advisers in the market.
By tapping the button below, you can book a free call with them in less than 30 seconds right now:
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WeCovr is an insurance specialist for people valuing their peace of mind and a great service.👍 WeCovr will help you get your private medical insurance, life insurance, critical illness insurance and others in no time thanks to our wonderful super-friendly experts ready to assist you every step of the way.
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