AXA Health Insurance Overview
Introduction
AXA Health has a rich history of providing private health insurance services, predating the formation of the NHS. Established as AXA PPP healthcare, the company originated in 1938 as a health insurance scheme for middle-income earners in London. Over the years, AXA Health has evolved and expanded its offerings to become a leading provider of comprehensive health insurance solutions.
Headquartered in Tunbridge Wells, Kent, AXA Health is part of the global AXA Group, with a steadfast commitment to prioritising customers' health and well-being. They aim to empower individuals to achieve their health goals and access quality healthcare services.
Key Benefits
AXA Health offers a range of key benefits to its policyholders:
Access to Latest Cancer Drugs: AXA Health provides access to licensed cancer drugs, ensuring coverage for treatments that may not be available through the NHS.
24/7 Doctor@Hand Digital GP: Through Doctor@Hand, policyholders can access remote GP consultations from home or abroad, including diagnosis, specialist referrals, and prescription deliveries, all within 20-minute appointments.
Health@Hand Support Line: AXA Health offers a 24/7 support line staffed with nurses and counselors, providing immediate assistance and answering health-related queries.
Fast Track Appointments: Members benefit from expedited access to consultant and physiotherapy appointments, facilitating prompt treatment.
Extensive Hospital Network: With over 250 hospitals and more than 36,500 recognised consultants and practitioners in their Directory of Hospitals, AXA Health ensures broad access to quality healthcare facilities.
Comprehensive Family and Children's Health Insurance: AXA Health offers enhanced coverage for families, including free cover for new-borns until the policy's renewal date.
Core Cover
The core cover provided by AXA Health's Personal Health plan includes:
In-patient and Day Patient Treatment: Full coverage for hospital fees, surgery, nursing care, drugs, consultations, and diagnostic tests, utilising hospitals from the AXA Health Directory of Hospitals.
Out-patient Treatment: Coverage for CT, MRI, and PET scans at specified scanning centers or hospitals.
Comprehensive Cancer Cover: AXA Health ensures comprehensive coverage for cancer care, including diagnostic surgery, chemotherapy, radiotherapy, and support services from dedicated cancer nurses.
NHS Hospital Cash Benefit: Policyholders receive a cash payment for nights spent as an in-patient in NHS hospitals, easing financial burdens.
Home Nursing: Post-hospitalisation nursing care is provided, ensuring continuity of care.
Private Ambulance: Transport services are available for in-patient or day-patient treatment.
Oral Surgery: Certain oral surgical procedures are covered in full under the policy.
Parent Accommodation: Accommodation for parents with hospitalised children is included as part of the policy benefits.
Speech Therapy: Six sessions of speech therapy for children under 14 with speech delays.
Free New-born Cover: New-borns are covered under the policy until the renewal date, with restrictions that may apply.
Optional Extras
AXA Health offers optional extras to enhance policy coverage based on individual needs:
Full Out-patient Cover: Provides unlimited specialist consultations and diagnostic tests, with no yearly limit on practitioner charges.
Therapies Cover: Includes coverage for out-patient treatments by physiotherapists, acupuncturists, homeopaths, osteopaths, and chiropractors, with an overall maximum of 10 sessions per year.
Mental Health Cover: Extends coverage to include psychiatric treatment as an in-patient or day-patient, with no yearly limit on specialist fees.
Dentist and Optician Cash Back: Partial reimbursement for dental and optical costs, including prescribed glasses and contact lenses.
Extended Cover: Additional benefits such as private GP consultations, coverage for hospitals outside the Directory of Hospitals, planned overseas treatment, and unlimited consultations with a Doctor@Hand+ GP.
What Isn't Covered?
AXA Health insurance is designed to cover acute conditions rather than chronic ones like diabetes. Common exclusions include pre-existing conditions, chronic illnesses, pregnancy, cosmetic surgery, birth control, and substance abuse treatment. Policy documents should be referenced for specific exclusions.
Underwriting & Excess Options
AXA Health offers two underwriting options for policyholders:
Full Medical Underwriting: Policyholders disclose their medical history to AXA Health for coverage assessment.
Moratorium Underwriting: No medical history disclosure is required until a claim is made, simplifying the initial application process.
Excess options range from £100 to £5,000 annually, with the chosen excess impacting premium costs.
Hospital Lists
AXA Health maintains a quality-assessed network of over 250 hospitals, ensuring policyholders have access to recognised consultants and practitioners across the UK.
How to Make a Claim
AXA Health simplifies the claims process for policyholders:
Visit Your GP: Obtain an open referral from your GP for required treatment.
Contact AXA Health: Call AXA Health to confirm coverage and find an appropriate appointment.
Receive Treatment: Covered treatment costs are settled directly by AXA Health, streamlining reimbursement procedures.
FAQs
AXA Health addresses common queries related to their insurance policies:
Do AXA cover cancer care?
Yes, AXA Health provides comprehensive coverage for cancer care, including diagnosis, treatment, and support services.
Does AXA offer No Claims Discount?
AXA operates on a no claims discount system, allowing policyholders to earn discounts for claim-free years.
Do I need health insurance?
Health insurance is not mandatory in the UK due to the NHS, but AXA Health insurance provides peace of mind, ensuring prompt access to private healthcare services and avoiding NHS waiting times.
What are AXA's excess options?
AXA offers a range of excess options from £100 to £5,000 annually, allowing policyholders to tailor premiums based on their preferred level of coverage.
Does AXA offer a Digital GP service?
Yes, AXA's Doctor@Hand service provides 24/7 access to remote GP consultations via video or phone, offering advice, referrals, and prescriptions without waiting for local surgery appointments.
This comprehensive review highlights the key features and benefits of AXA Health Insurance, emphasising its commitment to customer well-being and flexible coverage options. Adjustments can be made to suit individual preferences or specific insurance needs.