How Insurers Differ in PMI Underwriting and Exclusion Policies
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How Insurers Differ in PMI Underwriting and Exclusion Policies: What Clients and Advisers Need to Know
When exploring the world of Private Medical Insurance (PMI), it’s natural for both clients and advisers to focus first on what’s visible and easy to compare: the monthly or annual premium, whether the plan includes top-tier hospitals, how much outpatient care is covered, and what added extras might sweeten the deal—virtual GP services, mental health support, physiotherapy access, or cancer care pathways.
These features are important. They help paint a picture of what day-to-day access to care might look like. But beneath these surface-level benefits lies a critical—and often underappreciated—foundation: how an insurer underwrites an individual’s health history, and more importantly, what they choose to exclude from cover.
This is where PMI becomes more than just a product—it becomes a personalised relationship between the insurer and the insured. And that relationship is not created equal across all providers.
While one insurer may offer full cover for a client with a stable pre-existing condition, another might apply a permanent exclusion for the same medical history, ruling out access to related treatment indefinitely. In some cases, an exclusion might be time-limited or subject to review after a claim-free period. In others, even relatively mild conditions like controlled asthma or managed migraines can trigger broad, catch-all exclusions that significantly reduce the plan’s value.
What makes this more complex is that insurers rarely highlight these underwriting differences at the point of quote. Unless you dig deeper—or work with a knowledgeable adviser—these crucial details often remain hidden until after an application has been submitted and assessed.
Yet for clients with even a mild or well-managed health history—which includes the vast majority of adults—how underwriting is handled can have a far greater impact on the policy’s real-world value than the headline premium or outpatient limit ever will.
The reality is: not all insurers approach underwriting in the same way. Some are flexible, dynamic, and open to reviewing decisions as a client’s medical circumstances improve. Others take a more static or cautious stance, applying exclusions that stay in place indefinitely, with little room for negotiation.
These differences aren’t just technicalities—they can define whether a policy truly offers peace of mind or simply serves as a financial safety net with notable gaps. And they influence not only what care a client can access today, but how that access evolves in future renewals.
This article explores those differences in depth. We’ll look at how different insurers approach exclusions and underwriting decisions, using real-life client case studies and comparisons. We’ll also examine the role of international insurers, whose models can be more flexible or tailored to mobile, high-risk, or chronic condition clients. Most importantly, we’ll highlight how advisers can add real value by navigating these complexities and ensuring clients are matched with providers whose underwriting philosophy aligns with their medical story—not just their budget.
Whether you’re a seasoned broker, a new adviser, or a client wanting to understand why the same health history can lead to dramatically different outcomes, this guide will give you the insight and tools to make smarter PMI decisions—today and in the years to come.
What Is Underwriting in PMI?
Underwriting is the process by which insurers assess an individual’s medical risk profile before agreeing to provide cover. In the context of Private Medical Insurance, underwriting plays a crucial role—it determines not just if a person can be covered, but also what they’ll be covered for, and how any pre-existing conditions will be treated within the policy.
Understanding how this process works is essential for both clients and advisers. It’s not simply a formality; underwriting decisions shape the scope and flexibility of a policy, and can have long-term effects on claims eligibility and renewal terms.
There are two primary underwriting approaches used in PMI:
1. Full Medical Underwriting (FMU)
Under Full Medical Underwriting, the client is asked to disclose their complete medical history at the point of application. This includes:
- Past diagnoses
- Ongoing or recurring symptoms
- Previous treatments or surgeries
- Medications taken (even intermittently)
- Consultations or investigations, whether with GPs or specialists
The insurer then reviews this information and makes an assessment about what level of risk the applicant represents. Based on this, they may:
- Apply an exclusion: For example, if a client has a history of back pain, the insurer may exclude “any future investigations or treatment relating to the spine or musculoskeletal system.”
- Impose a loading: In some cases, rather than exclude a condition, the insurer may increase the premium to reflect the additional risk.
- Decline cover: In more serious cases—such as ongoing treatment for cancer or recent hospitalisation—an insurer may refuse to offer cover entirely.
This underwriting method is clear-cut and transparent: the client knows exactly what is and isn’t covered from day one. However, it can also be restrictive. Once an exclusion is applied, it’s often permanent, and will remain on the policy regardless of how well the condition is managed in the future.
FMU is most suitable for clients who have no major medical history or those who prefer certainty over flexibility. It also tends to be the default route for older applicants, or those applying for high-value or corporate policies.
2. Moratorium Underwriting
Moratorium underwriting takes a very different approach. Rather than requiring a full medical history at the outset, it works on a default rule:
Any condition for which the client has experienced symptoms, sought advice, received treatment, or taken medication in the past five years will initially be excluded.
This five-year window applies whether the client visited a GP once or was under ongoing specialist care. However—and this is where the appeal of the moratorium lies—these exclusions aren’t necessarily permanent.
If the client goes two continuous years without any treatment, symptoms, advice, or medication for the excluded condition, the exclusion can be automatically lifted.
This creates an opportunity for conditions to be reconsidered—without the client needing to formally reapply or go through medical underwriting again.
For example:
A client with a history of mild eczema might find that condition excluded under the initial moratorium. But if they remain symptom-free and avoid any treatments for two years after the policy starts, that exclusion could drop off automatically, meaning the condition would then be fully covered.
Moratorium underwriting can be less intrusive, since it doesn’t require the applicant to go into extensive medical detail upfront. It’s often a preferred choice for those who:
- Feel uncomfortable disclosing their full history
- Have minor or well-controlled conditions
- Are looking for potential flexibility in the future, rather than fixed terms from day one
However, moratoriums can also be less predictable, especially when it comes to borderline or recurring symptoms. The definitions of “treatment” or “advice” can vary, and insurers often request GP notes or medical evidence to determine whether the two-year claim-free period has genuinely been met.
Choosing Between FMU and Moratorium: Key Considerations
Both underwriting methods have advantages and limitations, and the right choice depends on the client’s health profile, comfort with disclosure, and long-term goals.
| Factor | Full Medical Underwriting | Moratorium Underwriting | |||
|---|---|---|---|---|---|
| Upfront Disclosure | Yes – Full medical history required | No – No history needed at outset | |||
| Clarity of Cover | High – All exclusions are known from the start | Moderate – Exclusions are assumed, and clarity evolves over time | |||
| Flexibility | Low – Exclusions are often fixed | Medium to High – Some exclusions can be reviewed or removed | |||
| Best For | Clients with a clean history or who want full clarity | Clients with minor or resolved conditions, or who prefer a less invasive process |
In summary, underwriting is a core part of any PMI policy, and it should never be an afterthought. Understanding the difference between FMU and Moratorium approaches helps clients make informed decisions—and enables advisers to recommend the most suitable route based on both current needs and future possibilities.
Some insurers also offer:
- CPME (Continued Personal Medical Exclusions) for clients switching from another provider.
- Medical History Disregarded (MHD) for group policies, where underwriting is often waived entirely.
Case Study: Uterine Fibroids – A Tale of Two Insurers
Let’s consider Client A, who has a history of Uterine Fibroids, a common yet often troublesome condition.
- Insurer A’s approach: A permanent exclusion is applied:“Benefit will not be payable for any further investigations or treatment due to Fibroids and related conditions.”This is a typical outcome with more cautious underwriters, who view fibroids as a recurring or likely-to-require-treatment condition.
- Insurer B’s approach: More progressive:“Although we would need to exclude this condition for now, we may be able to re-review this at renewal. If the condition remains stable, we could remove the exclusion or offer a loading instead.”
This difference is significant—not just on paper, but in terms of real-world access to care and long-term financial protection. Clients dealing with a condition like fibroids, for instance, could find themselves unnecessarily penalised by a provider that applies a blanket, permanent exclusion. Such exclusions often read along the lines of:
“Benefit will not be payable for any further investigations or treatment relating to fibroids or related gynaecological conditions.”
This means that if the client were to experience complications—such as heavy bleeding, pelvic pain, or the need for future scans or surgery—none of the associated costs would be covered, even if the issue becomes more serious or reoccurs years later. The financial burden then shifts entirely onto the client, despite them paying ongoing premiums.
However, with another insurer, the same client might be met with a more nuanced approach. Some providers recognise that fibroids, while common and often benign, can be monitored and managed effectively without requiring long-term or high-cost intervention. These insurers may apply a temporary exclusion, or offer a conditional cover agreement—such as excluding the condition for now but agreeing to review the decision at renewal if no symptoms or treatment arise during the first policy year.
In some cases, rather than exclude the condition altogether, a provider might offer a premium loading instead. This means the client pays slightly more for their policy, but in return, they retain cover for that particular issue. While this does increase the initial cost, it preserves access to care and avoids leaving the client exposed should complications arise in the future.
The implications go beyond fibroids. This variation in approach can affect cover for numerous conditions—ranging from skin disorders like acne or eczema, to digestive problems like acid reflux, or chronic but stable conditions like asthma or high blood pressure. The key takeaway is that underwriting is not black and white, and clients shouldn’t assume all providers will treat them the same way.
Advisers play a crucial role here: by understanding how different insurers assess risk, they can match clients with providers that are more open to reviewing exclusions, applying temporary terms, or offering creative underwriting solutions that better align with the client’s health profile and expectations.
In short, the insurer’s stance on a single medical detail could be the difference between comprehensive protection and costly out-of-pocket treatment—a decision that shouldn’t be left to chance or convenience.
Other Examples of Variability
Client B – Asthma (Mild to Moderate)
- Insurer C: Blanket exclusion:“No cover for any respiratory condition including but not limited to asthma, bronchitis, or related infections.”
- Insurer D: More measured:Covers general respiratory concerns, excludes only acute asthma attacks, or applies a loading if the asthma has required steroid inhalers or hospital visits.
Impact: A Clear Example of Underwriting's Influence on Coverage and Cost
For someone with well-managed asthma, the difference in how insurers approach underwriting could result in hundreds or even thousands of pounds in potential claims value—and that’s just in the event of a flare-up. The impact goes beyond mere exclusions; it can affect access to vital care for conditions that are completely unrelated to asthma itself, such as pneumonia or bronchitis.
Consider the following:
If an insurer applies a blanket exclusion for any respiratory condition—including asthma, bronchitis, or pneumonia—the client could face a future where even unrelated respiratory illnesses aren’t covered, should they need to be hospitalised or treated. This type of blanket exclusion may seem like a simple precaution, but for someone with stable asthma, the ramifications can be severe. A severe bronchitis episode, which is unrelated to their asthma but still a respiratory condition, could leave them with substantial out-of-pocket costs, despite having been paying premiums for years. This can feel particularly unjust when the person’s asthma is under control and has been for years.
Alternatively, consider an insurer that offers a more tailored approach. For example, an insurer might apply specific exclusions only for acute asthma flare-ups and exclude related treatments like hospitalisation for severe asthma attacks. However, if the client needs hospital care for bronchitis or pneumonia, even though these are respiratory conditions, the insurer could still provide cover. In this case, the client would not be penalised for their asthma and would have access to the treatment needed for unrelated illnesses, thus maintaining comprehensive coverage for the majority of respiratory conditions.
This distinction is especially significant for chronic conditions like asthma, which may require continuous monitoring, medications, or occasional hospital visits. In FMU (Full Medical Underwriting), asthma might result in higher premiums, but under more flexible terms, it could be excluded only in the event of an acute asthma episode, leaving the door open for coverage of other respiratory conditions. In turn, this could lead to substantial savings or benefits, especially if the client needs medical intervention for something unrelated, such as pneumonia, which might otherwise be costly without insurance.
Moreover, the ability to access cover for bronchitis or pneumonia, even when they’re unrelated to asthma, preserves long-term peace of mind for the client. Without this flexibility, clients might be left facing hefty medical bills during critical periods, which could be financially debilitating. For someone with a chronic condition like asthma, this could mean years of paying premiums with little in return, only to face denial of necessary treatment when they need it most.
Long-Term Considerations: Flexibility and Renewal
In addition to immediate coverage, the long-term implications of these underwriting decisions are also worth noting. Insurers who are willing to offer flexible exclusions or premium loadings (rather than outright exclusions) may be more open to reassessing terms at the point of renewal. For example, a client with asthma who hasn’t required any hospital care or emergency treatment for several years may see their premium loadings or exclusions reduced at the time of renewal. This kind of ongoing review could offer significant value in the long run, particularly for conditions like asthma that are stable and well-managed over time.
By contrast, a blanket exclusion would leave the client locked into a policy where their asthma—regardless of whether it's under control or not—continues to impact their access to care and coverage. The inability to reassess or adapt the terms of the policy might not just limit their access to care for asthma-related issues but could also prevent them from getting the treatment they need for other respiratory conditions as they arise.
Ultimately, this is a prime example of why it's so crucial for clients to understand the nuances of their PMI policy—and why an adviser’s role is more vital than ever in helping clients find insurers who prioritise flexibility and personalised underwriting. Having a policy that doesn’t just apply a blanket exclusion but instead tailors the cover to the individual’s specific health situation can result in a more comprehensive, adaptable policy that offers better financial protection over the long term.
Client C – Historic Mental Health Episode
Mental health is still an underwriting grey area.
- Insurer E: Declines cover for any mental health condition.
- Insurer F: Excludes mental health initially but promises to review after 24 months of no treatment or symptoms.
- Insurer G (International): Offers partial mental health cover capped annually, even for pre-existing episodes.
Adviser tip: It’s crucial to ask insurers not only if they will exclude a condition, but whether that exclusion can be reviewed later. This is often not volunteered unless prompted.
Client D – Hypertension (Well-Controlled)
- Global Insurer G: No exclusion applied if blood pressure has been stable with medication for 12 months.
- UK Insurer H: Applies a mild loading or excludes related complications (e.g. strokes, heart disease).
- International Insurer I: Accepts condition but limits cover to £2,000 annually unless full stability can be proven over two years.
Key takeaway: International insurers are often more pragmatic about controlled chronic conditions due to the nature of expat health profiles.
Client E – Acne & Acid Reflux
- Insurer I: Full exclusion due to ongoing symptoms at application.
- Insurer J: Covers two named pre-existing conditions (acne and reflux) with a capped annual benefit. If no claims are made, the limit increases year-on-year—a buildable benefit.
This progressive approach rewards clients for good management and reduces future underwriting anxiety.
Why Do Insurers Differ So Much?
Each insurer has its own underwriting philosophy based on claims data, risk appetite, and reinsurance arrangements. Some are more cautious and conservative, while others adopt a customer-centric model that focuses on access, flexibility, and long-term relationships.
Key variables include:
- Medical category (e.g., musculoskeletal, cardiovascular, mental health)
- Time since last symptoms or treatment
- Prognosis or likelihood of recurrence
- Client’s age, lifestyle, and medication adherence
- Market segment (individual vs. group, domestic vs. international)
International Insurers: A Broader Perspective
International PMI providers—those covering expats or globally mobile professionals—often show more flexibility:
- Why? Because their client base must be adaptable. Expats often change countries, doctors, and access to care, meaning a rigid underwriting model simply doesn’t work long-term.
- Common features:
- Higher excess options
- Capped benefits for pre-existing conditions (instead of exclusions)
- Tiered underwriting (basic cover first, review after 1 year)
- Broader acceptance of chronic conditions
Example: A 45-year-old relocating to the UAE with controlled Crohn’s disease may struggle with UK insurers. An international provider might offer full cover with a capped benefit for GI treatments and review options at year two.
How Advisers Can Add Value
Understanding underwriting nuance is where advisers can truly earn their fee. Here’s how:
1. Pre-sale Clarity
Don’t rely solely on indicative quotes. Submit pre-sale medical underwriting queries when in doubt—especially for conditions like depression, migraines, reflux, eczema, or back pain.
2. Know Which Insurers Are Flexible
Some providers regularly re-review exclusions; others do not. Keep a matrix or spreadsheet to track:
- Reviewable vs. permanent exclusions
- Loadings vs. outright declines
- Conditions insurers are generally open to covering
3. Educate the Client
Many clients don’t realise that one exclusion could limit access to seemingly unrelated care. For example, a back pain exclusion might also rule out physio for sports injuries.
4. Push for Renewal Reviews
Even if an exclusion is applied, follow up at renewal time—some providers will reverse it if no treatment was needed during the year.
Industry Trend: Buildable Benefits for Pre-Existing Conditions
A growing number of international and niche insurers are introducing what’s often called "buildable benefits." These are capped amounts of cover for pre-existing conditions, which increase annually if the client doesn’t claim.
Example:
- Year 1: £1,000 cap for a named condition
- Year 2: £2,000 if no claims
- Year 3: £3,000 and so on
This model creates a win-win: the insurer limits exposure initially, while the client has access to some cover and motivation to manage their condition well.
Client Journey Example: Start to Renewal
Client F applies for PMI with a history of migraines and IBS. Here’s how two providers might handle the journey:
Insurer X:
- Full exclusion for both conditions.
- At renewal, no re-assessment even though no claims were made.
- Client remains locked out of care indefinitely.
Insurer Y:
- Initial exclusion applied but notes set to re-review after 12 months.
- At renewal, exclusion on migraines removed; IBS cap introduced (£1,500/year).
- Client now has partial cover and greater flexibility.
Conclusion: Underwriting Isn’t One-Size-Fits-All
The key takeaway? The insurer you choose can drastically change the future of your cover. A pre-existing condition doesn’t have to be a barrier to good PMI. With the right adviser, thorough research, and a willingness to ask questions, clients can find cover that is not only affordable but future-focused and fair.
Final Tips for Clients and Advisers
Navigating the world of Private Medical Insurance (PMI) can be complex, especially for clients with pre-existing conditions or specific health needs. As such, the process shouldn’t be rushed. It’s essential to approach PMI as a long-term decision that requires careful thought and planning. Here are some final tips to ensure clients get the best possible outcomes from their insurance policies:
1. Don’t Rush the Process – PMI is a Long-Term Decision, Not Just a Price Comparison
While premiums are often the first thing that comes to mind when comparing PMI providers, focusing solely on cost can lead to poor decisions in the long run. PMI is designed to provide coverage when clients need it most—during an illness, injury, or unexpected health issue. Therefore, it’s important to prioritise the quality of coverage and long-term value, not just the cheapest option.
- Understand the fine print: In addition to premiums, take into account the exclusions, excesses, and policy limits that could come into play when making a claim. A policy that seems affordable at the start may turn out to be much more costly if a client needs treatment for a pre-existing condition or faces high out-of-pocket expenses due to excessive exclusions.
- Consider future flexibility: Especially for clients with health conditions, think about how the insurer approaches exclusions, loading, and how the terms may evolve over time. Some insurers might offer annual reviews, re-evaluating exclusions, or offer more flexibility in coverage after a period of time.
In the long run, choosing the right insurer who is willing to reassess terms regularly and who offers a fair approach to underwriting can significantly enhance the client’s peace of mind and ensure they’re not left in a tough spot when they need care.
2. Ask for Examples – Use Real-World Case Studies to Show How Underwriting Differs
Underwriting can vary significantly across different insurers. Real-world case studies are an excellent way for advisers to demonstrate how different insurers might treat the same medical condition, showing the client the true impact of underwriting decisions.
- Clarify exclusions and loadings: Providing tangible examples helps clients understand what they might face if they develop specific conditions or if they switch insurers. For instance, using examples of clients with asthma, chronic conditions, or a history of cancer can show how different providers would respond. One insurer might impose a blanket exclusion for respiratory conditions, while another might offer cover for non-asthma-related respiratory issues like pneumonia or bronchitis.
- Show potential benefits: A case study might also highlight the advantages of re-evaluating exclusions at renewal, which some insurers offer. For instance, if a client has successfully managed their condition for several years, another insurer may consider removing the exclusion or applying a premium loading rather than a complete ban.
By using real-life examples, clients will have a clearer sense of how specific insurers are likely to handle their unique medical history and circumstances. It also allows the adviser to educate the client on the subtleties of underwriting, helping them make a more informed decision about their future cover.
3. Keep Detailed Records – This Helps with Renewal Reviews and Claiming Later
One of the most crucial aspects of managing a PMI policy effectively is maintaining thorough and accurate medical records. Keeping track of medical treatments, diagnoses, and advice received is essential for ensuring that claims are handled smoothly and that the client’s renewal reviews are properly informed.
- Document all treatments and visits: Whether it’s a routine check-up, a visit to a specialist, or any form of treatment for an existing or new condition, clients should ensure they keep records of these. This will help when making claims or proving that they are symptom-free for conditions that might be excluded under a moratorium policy.
- Assist in renewal processes: When it comes to annual policy renewals, many insurers will re-evaluate exclusions or loadings based on the client’s health over the previous year. Having detailed records—especially if a client has been symptom-free or has had minimal treatments—will help demonstrate their improved health status, potentially leading to better terms in the future.
- Claiming made easier: In the event that a client needs to make a claim, having thorough medical records will speed up the process and reduce the likelihood of disputes. Whether it’s for emergency care or ongoing treatment, having clear documentation makes it easier for insurers to understand the client’s medical needs and expedite the claim.
Maintaining detailed health records not only ensures that the client gets the care they need but also ensures that they’re in the best possible position when their policy is up for renewal or when making a claim.
4. Review Annually – Especially if You're Approaching the Two-Year Symptom-Free Mark on Moratorium Policies
It’s essential to review policies on an annual basis, particularly for clients who are on a moratorium underwriting policy. Many insurers will reconsider exclusions after a two-year period of being symptom-free or claim-free for specific conditions, and this can have a profound impact on the level of coverage provided.
- Re-evaluation of exclusions: If a client has been symptom-free for two years (e.g., no asthma flare-ups, no signs of a previously treated condition), they may be eligible for a review of their policy. At this point, the insurer may lift exclusions or provide more comprehensive cover for conditions that were previously excluded.
- Adjustments to premiums: If no claims have been made for a specific condition, insurers may also consider reducing the premium loadings applied for that condition, as the client is deemed less of a risk. Annual reviews are a chance for the adviser to speak to the insurer on behalf of the client, ensuring that the policy terms reflect their current health status.
By reviewing the policy regularly—especially as the two-year mark approaches—clients can ensure that they’re getting the most out of their cover, potentially saving on premiums or gaining access to better treatment options.
5. Work with a Knowledgeable Adviser – One Who Understands Both the Product and the Client’s Story
The role of a knowledgeable and experienced adviser cannot be overstated. The adviser is the bridge between the client and the insurer, ensuring that the client’s unique needs are met with the best possible insurance options.
- Understanding the product: A good adviser will not only understand the details of different PMI products but will also stay informed about how insurers are likely to treat specific medical conditions and underwriting scenarios. This means they’ll be able to explain the ins and outs of the policy, from exclusions to loadings, and help the client select the right plan based on their health needs.
- Understanding the client’s story: Equally important is the adviser’s ability to understand the client’s health history and long-term goals. This goes beyond just the physical conditions the client might have. A good adviser will consider the client’s family medical history, any previous insurance issues, and even their financial goals (e.g., looking for long-term stability or planning for future cover at a lower cost). This helps in choosing the best insurer who can provide cover tailored to the client’s needs.
Ultimately, working with an adviser who knows the nuances of PMI and is committed to understanding the client’s individual situation is key to getting the best possible deal in the long run.
Conclusion
The process of selecting and maintaining a Private Medical Insurance policy is far from straightforward, but by following these tips, both clients and advisers can navigate the complexities with confidence. By not rushing the process, using real-world examples, keeping thorough records, reviewing policies annually, and working with a knowledgeable adviser, clients can ensure they receive the best possible coverage for their health needs both now and in the future.
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Our mission is to put you in touch with not only the best, but the most suitable private medical health insurance companies. With even more risk on the rise for personal health today, it makes more sense than ever to have private medical health insurance cover.
👍 Many people are very thankful that they had their private medical health insurance cover in place before running into some serious health issues. Private medical health insurance is as important as life insurance for protecting your family's finances.
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People buy life, critical illness and private medical health insurance for a variety of reasons – easily one of the most important insurance purchases an individual or family can make in their lifetime. PMI insurance is still seen as a luxury in the UK. Indeed, only around 11% of the population has private medical insurance. However, an increasing number of people are taking out private medical insurance due to a number of reasons:
👍 Simply get your affordable private medical health insurance plan in place for the necessary peace of mind! Just tap or click the button below to book a FREE call now! 👇
People buy life, critical illness and private medical health insurance for a variety of reasons – easily one of the most important insurance purchases an individual or family can make in their lifetime. PMI insurance is still seen as a luxury in the UK. Indeed, only around 11% of the population has private medical insurance. However, an increasing number of people are taking out private medical insurance due to a number of reasons:
- Avoid NHS waiting lists and be treated more quickly
- Faster diagnosis (comprehensive cover)
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