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Can I Switch Health Insurance Providers with an Ongoing Claim

Yes, UK businesses can switch private medical insurance providers even with an ongoing employee claim, thanks to Medical History Disregarded (MHD) transfers. At WeCovr, our expert brokers specialise in managing these seamless transitions, ensuring continuous cover without penalising team members for their health history.

Last updated Oct 29, 2026

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Can I Switch Health Insurance Providers with an Ongoing...

TL;DR

Yes, UK businesses can switch private medical insurance providers even with an ongoing employee claim, thanks to Medical History Disregarded (MHD) transfers. At WeCovr, our expert brokers specialise in managing these seamless transitions, ensuring continuous cover without penalising team members for their health history.

Key takeaways

  • MHD transfers allow groups to switch insurers without employees needing new medical underwriting, protecting ongoing claims.
  • Your company's claims history, size, and demographics are key factors affecting the new premium.
  • Switching can secure better benefits or lower costs, but a poor claims history can limit your options.
  • An FCA-regulated WeCovr specialist or one of our broker partners is essential to navigate the complexities and find the best terms.
  • Continuous cover is maintained; the new insurer takes over eligible ongoing claims from the switch date.

Facing a steep renewal premium for your company's private medical insurance? It's a common challenge for UK businesses. But what if a key employee is in the middle of treatment? Many HR managers and business owners fear they are trapped, unable to switch providers without jeopardising an ongoing claim. At WeCovr, where our experienced team has managed the arrangement of over 1,000,000 policies, we can confirm this is a myth. It is absolutely possible to switch insurers and protect your team.

This guide explains how Medical History Disregarded (MHD) transfers make this possible, ensuring continuous, seamless cover for your employees.

How Medical History Disregarded (MHD) transfers work for corporate policies

Medical History Disregarded, or MHD, is the more comprehensive type of underwriting available for UK group health insurance schemes. In simple terms, when a company policy is set up on an MHD basis, the insurer agrees to ignore the pre-existing medical history of all employees joining the scheme.

This means that conditions an employee has suffered from in the past will be covered, provided they fall within the general terms of the policy. This is a powerful benefit, offering peace of mind to your team.

When switching providers, a "MHD transfer" allows this principle to carry over. The new insurer essentially agrees to pick up where the old one left off. They will continue to cover eligible conditions and, crucially, take over the funding of any active, ongoing claims from the date the new policy begins.

This is fundamentally different from the underwriting methods used for individual or very small group policies.

Underwriting TypeHow It WorksTypical Use CaseImpact on Switching with a Claim
Medical History Disregarded (MHD)Insurer covers eligible conditions, regardless of past medical history.Corporate schemes, typically 15-20+ employees.Ideal. The new insurer takes over ongoing claims seamlessly.
Moratorium (MORI)Pre-existing conditions from the last 5 years are excluded unless the member goes a 2-year continuous period without symptoms, treatment, or advice after joining.Individual, family, and small group policies.Problematic. An ongoing claim is for a pre-existing condition, so it would be excluded by the new insurer.
Full Medical Underwriting (FMU)Applicants complete a detailed health questionnaire. The insurer may place specific exclusions on conditions declared.Individual, family, and small group policies.Problematic. The condition being claimed for would be identified and likely excluded from the new policy.

For any business with more than a handful of employees, securing an MHD transfer is the only viable way to switch providers without disrupting employee care.

The Critical Question: Can You Switch with an Ongoing Claim?

Yes, you can. With a Medical History Disregarded transfer, the new insurer contractually agrees to take on the liability for any eligible claims that are active at the point of the switch.

Here’s a practical scenario:

  • Company: A design agency with 35 employees.
  • Insurer A: The current provider.
  • Employee: Sarah, a senior designer, was diagnosed with breast cancer three months ago and is undergoing a 6-month course of chemotherapy, funded by Insurer A.
  • The Problem: At renewal, Insurer A increases the company's premium by 28%.
  • The Solution: The company engages a broker, who finds a more competitive quote with better mental health support from Insurer B on MHD transfer terms.

What happens on the switch date?

From the day the new policy with Insurer B starts, they take over the financial responsibility for Sarah's remaining chemotherapy sessions. There is no break in her treatment and no need for her to worry about funding. Insurer A pays for all treatment up to the switch date, and Insurer B pays for everything after.

The Golden Rule: For a claim to be transferred, it must be eligible for cover under both the old policy and the new one. This is why a "like-for-like" benefit comparison is non-negotiable. A cheaper policy might exclude certain cancer drugs or limit outpatient consultations, which could jeopardise the continuity of care. An expert PMI broker is vital for spotting these potential discrepancies.

Private medical insurance in the UK is designed for acute conditions—illnesses that are curable and short-term. It does not cover chronic conditions, which are long-term and require ongoing management rather than a cure (e.g., diabetes or asthma). An ongoing claim for an acute condition, like cancer treatment or post-operative physiotherapy, is precisely what an MHD transfer is designed to protect.

What Insurers Consider Before Approving an MHD Transfer

Insurers don't approve MHD transfers automatically. They are taking on a significant and often unknown financial risk. To make an informed decision, their underwriters will conduct a thorough review of your company scheme.

Key factors they analyse include:

  1. Group Size: The larger the group, the more the risk is spread. Most insurers require a minimum of 15-20 employees for full MHD terms. However, a WeCovr specialist or one of our broker partners can often negotiate MHD terms for groups as small as 5 or 10, depending on the insurer and the group's profile.

  2. Claims History: This is the most critical element. The new insurer will request a detailed claims report from your current provider, usually for the past three years. They will analyse the frequency, type, and cost of claims. A single, high-cost claim (like cancer treatment) is often viewed more favourably than a high volume of small, low-cost claims (e.g., frequent physiotherapy or diagnostics), which can suggest a high-claiming culture.

  3. Loss Ratio: Insurers calculate your "claims loss ratio" by dividing the total cost of claims paid out by the total premiums you've paid. A ratio consistently over 85-90% can make your scheme appear unprofitable and unattractive to a new provider.

  4. Membership Demographics: The age, gender, and geographical location of your employees all influence risk and pricing. A younger workforce based outside of central London will typically command a lower premium than an older workforce in the city, where hospital costs are highest.

  5. Industry: Some sectors, like construction or heavy manufacturing, are associated with higher rates of musculoskeletal claims, which will be factored into the underwriting.

Here's how your claims history can influence an insurer's decision:

Claims History ScenarioUnderwriter's ViewLikely Outcome of Switch Request
Low Claims / Good Loss Ratio (<60%)Seen as a profitable, low-risk group.Highly attractive. Insurers will compete for your business, likely offering favourable terms and a competitive premium.
One High-Cost Ongoing ClaimUnderstood as a statistical event. The insurer will price in the known cost of this ongoing claim.Generally very switchable. The new insurer can accurately forecast the cost and provide a quote.
High Frequency of Small-to-Medium ClaimsSuggests a high-utilisation culture. May indicate underlying health issues or simply that staff are very engaged with the policy.More challenging. Insurers may be cautious. Some may decline to quote, while others might impose a higher premium or specific terms.
Very Poor Loss Ratio (>120%)Seen as a high-risk, unprofitable group.Difficult to switch. A specialist broker may be able to find a solution, but options will be limited. It might involve accepting a higher excess or reduced benefits.

A Step-by-Step Guide to Switching Your Corporate PMI Policy

Switching your company's health insurance might seem daunting, but a structured approach managed by an expert makes it a smooth process.

Step 1: Review and Define Your Objectives Before approaching the market, understand why you want to switch. Is it purely cost? Are employees unhappy with the service? Do you need better benefits, such as improved mental health support or virtual GP services? Having clear goals will help your broker find the perfect match.

Step 2: Engage an FCA-Regulated Broker This is the single most important step. A specialist private medical insurance broker works for you, not the insurer. They will understand the nuances of MHD transfers and have access to the available market. An FCA-regulated firm like WeCovr provides this expert guidance at no direct cost to your business.

Step 3: Gather the Necessary Information Your broker will need the following to go to market:

  • A copy of your current policy certificate and benefit schedule.
  • A detailed claims history report from your current insurer (your broker will request this on your behalf).
  • A list of current members, including their dates of birth (this can be anonymised).

Step 4: The Market Review Your broker will analyse your data and present your scheme to a panel of suitable insurers. They will champion your case, explaining the context behind your claims history and negotiating for the best possible MHD transfer terms.

Step 5: Analyse the Quotes and Recommendations You won't just get a list of prices. Your broker will provide a detailed comparison report that breaks down the differences in:

  • Premiums and excesses.
  • Core and optional benefits (e.g., outpatient limits, psychiatric cover).
  • Hospital lists and network access.
  • Value-added benefits (wellness apps, discounts etc.).

This analysis ensures you are comparing apples with apples and are fully aware of any changes in the level of cover.

Get a quote through WeCovr, and a specialist from WeCovr or one of its broker partners will help you compare policies from a range of UK insurers.

Step 6: Decision and Seamless Transition Once you select your new provider, your broker will manage the entire transition. They handle the application, ensure the MHD transfer terms are correctly documented, and liaise with your old and new insurers to help secure there is no gap in cover.

Step 7: Communicate Clearly with Your Team Your broker can help you draft clear communications for your employees. It's vital to reassure them that the switch is happening, explain any new benefits, and confirm that anyone with an ongoing claim is fully protected and will experience no disruption to their care.

As a WeCovr client, your team also gets complimentary access to our AI-powered wellness app, CalorieHero, a valuable added benefit you can highlight to staff.

Potential Pitfalls and Common Mistakes to Avoid

Navigating an MHD transfer successfully requires attention to detail. Here are some common errors we see companies make when they try to go it alone:

  • Mistake 1: Focusing Exclusively on the Headline Premium. The lower-cost quote is often cheap for a reason. It might come with a restricted hospital list, a lower outpatient limit, or no cover for psychiatric treatment. This can leave your employees underinsured when they need it most.
  • Mistake #2: Not Ensuring a "Like-for-Like" Benefit Match. If an employee is having a specific treatment (e.g., using a particular biological cancer drug) and the new policy doesn't cover it, the new insurer will not pay. This is a catastrophic failure. A broker's primary job is to prevent this.
  • Mistake #3: Misunderstanding the "Takeover Date". The new insurer is only responsible for costs incurred from the policy start date. Any treatment received before this date remains the responsibility of the previous insurer. This can cause confusion over who pays the final invoice from the old policy period.
  • Mistake #4: Going Direct to an Insurer. Approaching a single insurer gives you no negotiating power and no view of the wider market. They will offer you their standard terms. A broker creates a competitive environment where multiple insurers bid for your business.
  • Mistake #5: Forgetting about Value-Added Services. Modern PMI policies come with a host of valuable extras, from 24/7 virtual GPs to mental health support lines and gym discounts. These can have a huge positive impact on employee wellbeing and should be a key part of the comparison.

Comparing UK Insurers on MHD Transfers

The UK private health cover market is dominated by a few key players, each with a slightly different appetite for risk and approach to MHD transfers.

InsurerTypical MHD Group SizeGeneral Approach & Strengths
AXA Health15+Known for high-quality service, comprehensive cancer cover, and strong mental health pathways. Often seen as a premium choice.
Bupa20+The UK's largest insurer. Has a vast network and a very strong brand. Can be flexible on terms for the right group.
Aviva15+Offers a wide range of options and is known for its "Expert Select" hospital choice model, which can help manage costs. Strong digital tools.
Vitality5+Unique model that rewards healthy living with discounts and perks. Can be very competitive for younger, active workforces. More willing to offer MHD to smaller groups.
The Exeter10+A friendly society known for excellent customer service and a clear, straightforward approach to underwriting and claims.

Important Note: This table is a general guide. The exact terms, pricing, and minimum group size an insurer will offer depend entirely on your company's specific circumstances. Only a full market review by a broker can determine the best provider for you.

The Indispensable Role of a PMI Broker

For a complex switch involving ongoing claims, a broker isn't just helpful—they are essential.

An FCA-regulated WeCovr specialist or one of our broker partners acts as your advocate and expert guide throughout the entire process. We:

  • Provide Panel-based Access: WeCovr, sometimes working with broker partners, works with major UK insurers and specialist providers, ensuring you see every available option.
  • Leverage Underwriter Relationships: Our established relationships allow us to negotiate terms that companies cannot achieve directly, especially for groups with tricky claims histories.
  • Perform In-Depth Policy Analysis: We meticulously compare the fine print of policy documents to ensure your ongoing claims will be fully covered and that there are no hidden downgrades in your cover.
  • Manage the Administration: We handle all the paperwork, from data collection to submitting applications and ensuring a smooth, error-free transition.
  • Offer Year-Round Support: Our job doesn't end when the policy is sold. We are there to help with claims queries, mid-term adjustments, and preparing for your next renewal.

What's more, when you use a broker for your private medical insurance, you often gain access to discounts on other business cover, such as life insurance or key person protection.

Get a quote through WeCovr, and a specialist from WeCovr or one of its broker partners will help you compare policies from a range of UK insurers.

FAQs: Switching Corporate Health Insurance

What happens if the new policy doesn't cover a treatment that's part of an ongoing claim?

This is a significant risk and the primary reason to use a specialist broker. If the new policy has an exclusion or a lower benefit limit that affects the ongoing treatment, the new insurer will not cover that part of the claim from the switch date. A thorough, "like-for-like" comparison is essential to ensure the new policy has comparable or better benefits to avoid any disruption to care.

Do employees need to complete new medical questionnaires during an MHD switch?

No. The core benefit of a Medical History Disregarded (MHD) transfer is that the new insurer agrees to ignore the personal medical history of all joining members. No medical declarations are required, which simplifies the process and guarantees cover for pre-existing conditions that are eligible under the policy terms.

How long does the corporate PMI switching process typically take?

Generally, the process takes between 4 to 8 weeks. The main factor influencing the timeline is how quickly your current insurer provides the detailed claims history data. A good broker will proactively chase this information to keep the process moving efficiently, ensuring you have quotes to review well ahead of your renewal date.

Is there a minimum company size for an MHD switch?

While traditionally the threshold for MHD underwriting has been around 20 employees, the market has become more flexible. Some insurers, particularly when approached by an experienced broker, will now offer MHD transfer terms for groups as small as 5 or 10 employees, depending on the industry and demographic profile of the business.

Take Control of Your Health Insurance Renewal

Being locked into an expensive, underperforming health insurance policy is not a foregone conclusion, even with active employee claims. A Medical History Disregarded transfer is a powerful, established market mechanism designed specifically to facilitate movement and competition between insurers.

The key is not to go it alone. The complexities of policy wording and underwriting negotiations demand expert guidance. By partnering with an experienced, FCA-regulated broker, you can confidently explore the market, secure better value, and—most importantly—provide your team with the cast-iron reassurance that their health and wellbeing are protected without interruption.

Ready to see if you could get a better deal on your company's private medical insurance? Contact the WeCovr team — and, where appropriate, our broker partners — today for a free, no-obligation market review and quote.

Sources

NHS England ONS FCA gov.uk NICE

Important Information and Risks

No advice: This article is for general information only. It is not financial, legal, insurance, or tax advice, and it is not a personal recommendation. WeCovr does not assess your individual circumstances or recommend a specific product through this article.

Policy exclusions and underwriting: Insurance policies, including life insurance, private medical insurance, critical illness cover, and income protection, are subject to insurer underwriting, eligibility, acceptance criteria, terms, conditions, limits, and exclusions. Pre-existing medical conditions may be excluded, restricted, or accepted on special terms unless an insurer confirms otherwise in writing.

Tax treatment: References to tax treatment, HMRC rules, or business reliefs are based on current UK legislation and guidance, which can change. Tax treatment depends on your personal or business circumstances and may differ from examples in this article.

Before you buy: Always read the Insurance Product Information Document (IPID), policy summary, and full policy terms before buying, renewing, changing, or keeping cover. If you are unsure whether a policy is suitable for you, speak to an insurance adviser.

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Why private medical insurance and how does it work?

What is Private Medical Insurance?

Private medical insurance (PMI) is a type of health insurance that provides access to private healthcare services in the UK. It covers the cost of private medical treatment, allowing you to bypass NHS waiting lists and receive faster, more convenient care.

How does it work?

Private medical insurance works by paying for your private healthcare costs. When you need treatment, you can choose to go private and your insurance will cover the costs, subject to your policy terms and conditions. This can include:

• Private consultations with specialists
• Private hospital treatment and surgery
• Diagnostic tests and scans
• Physiotherapy and rehabilitation
• Mental health treatment

Your premium depends on factors like your age, health, occupation, and the level of cover you choose. Most policies offer different levels of cover, from basic to comprehensive, allowing you to tailor the policy to your needs and budget.

Questions to ask yourself regarding private medical insurance

Just ask yourself:
👉 Are you concerned about NHS waiting times for treatment?
👉 Would you prefer to choose your own consultant and hospital?
👉 Do you want faster access to diagnostic tests and scans?
👉 Would you like private hospital accommodation and better food?
👉 Do you want to avoid the stress of NHS waiting lists?

Many people don't realise that private medical insurance is more affordable than they think, especially when you consider the value of faster treatment and better facilities. A great insurance policy can provide peace of mind and ensure you receive the care you need when you need it.

Benefits offered by private medical insurance

Private medical insurance provides numerous benefits that can significantly improve your healthcare experience and outcomes:

Faster Access to Treatment
One of the biggest advantages is avoiding NHS waiting lists. While the NHS provides excellent care, waiting times can be lengthy. With private medical insurance, you can often receive treatment within days or weeks rather than months.

Choice of Consultant and Hospital
You can choose your preferred consultant and hospital, giving you more control over your healthcare journey. This is particularly important for complex treatments where you want a specific specialist.

Better Facilities and Accommodation
Private hospitals typically offer superior facilities, including private rooms, better food, and more comfortable surroundings. This can make your recovery more pleasant and potentially faster.

Advanced Treatments
Private medical insurance often covers treatments and medications not available on the NHS, giving you access to the latest medical advances and technologies.

Mental Health Support
Many policies include comprehensive mental health coverage, providing faster access to therapy and psychiatric care when needed.

Tax Benefits for Business Owners
If you're self-employed or a business owner, private medical insurance premiums can be tax-deductible, making it a cost-effective way to protect your health and your business.

Peace of Mind
Knowing you have access to private healthcare when you need it provides invaluable peace of mind, especially for those with ongoing health conditions or concerns about NHS capacity.

Private medical insurance is particularly valuable for those who want to take control of their healthcare journey and ensure they receive the best possible treatment when they need it most.

Important Fact!

There is no need to wait until the renewal of your current policy.
We can look at a more suitable option mid-term!

Why is it important to get private medical insurance early?

👉 Many people are very thankful that they had their private medical insurance cover in place before running into some serious health issues. Private medical insurance is as important as life insurance for protecting your family's finances.

👉 We insure our cars, houses, and even our phones! Yet our health is the most precious thing we have.

Easily one of the most important insurance purchases an individual or family can make in their lifetime, the decision to buy private medical insurance can be made much simpler with the help of experienced advisers. They are the specialists who do the searching and analysis helping people choose between various types of private medical insurance policies available in the market, including different levels of cover and policy types most suitable to the client's individual circumstances.

It certainly won't do any harm if you speak with one of our experienced insurance experts who are passionate about advising people on financial matters related to private medical insurance and are keen to provide you with a free consultation.

You can discuss with them in detail what affordable private medical insurance plan for the necessary peace of mind they would recommend! WeCovr works with some of the best advisers in the market.

By tapping the button below, you can book a free call with them in less than 30 seconds right now:

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Life Insurance and Private Medical Insurance cover you for two different purposes, so you will need to assess your needs but may wish to consider holding the two policies. Private Medical Insurance covers you if you get sick or need treatment and want or need to go privately. Life Insurance covers you in the case of death, giving a payout to family/those left behind.

Private medical insurance is designed for conditions that start after your policy begins, so pre-existing conditions are usually excluded, at least at first. With moratorium underwriting, a pre-existing condition may become eligible for cover once you have gone two continuous years on the policy without symptoms, treatment or advice for it. With full medical underwriting, the insurer tells you upfront which conditions are excluded. If you are switching from another policy or leaving a company scheme, you may be able to keep your existing underwriting terms, and some larger company schemes use Medical History Disregarded underwriting, where pre-existing conditions aren't excluded. Chronic conditions that need long-term management aren't covered by standard policies.

If you prefer to get straight into treatment in the private sector without the long waiting times with the NHS, or you just prefer the private sector anyway, without having to pay it all yourself, then you would need to have Private Medical Insurance to cover it. Some policies can also cover treatments and drugs that aren't routinely available on the NHS.

There's no fee to get quotes through WeCovr. WeCovr and its broker partners are typically paid a commission by the insurer when you take out a policy. The cost of the policy itself depends on your age, where you live, the cover you choose and your excess.

It depends on your personal choice and preferences. If you are prepared to limit yourself to NHS-covered treatments only and can or want to endure long waiting times to get into treatment, then yes, NHS might work for you. Your cover there is free. If you don't want to be exposed to long waiting times or if your treatment is not covered by the NHS, then you may benefit from Private Medical Insurance.

Private Medical Insurance is an important financial product, and policies differ in ways that matter. Speaking to a specialist at WeCovr or one of its broker partners helps make sure your requirements are understood so you can choose the right cover.

WeCovr's broker partners are firms authorised and regulated by the Financial Conduct Authority (FCA), which requires them to treat customers fairly. You can check any firm on the FCA Register.

WeCovr and its broker partners are typically paid a commission by the insurer when a policy is taken out. The premium is set by the insurer, and you don't pay a separate fee for using the service. You can ask about the commission at any time.

The cost of private health insurance depends on several factors, including your age, location, smoking status, and the type of policy you choose. Your health insurance policy is tailored to your needs, and the cost can vary based on the level of cover you require, such as the amount of excess and specific treatment allowances.

Private health insurance covers eligible conditions that arise after your policy begins. You pay a monthly or annual premium and can claim for private healthcare covered by your policy. Benefits can include quicker access to treatment than on the NHS and, on some policies, access to drugs or treatments that aren't routinely available on the NHS.

Most health insurance covers private hospital stays and may include outpatient treatments like scans, tests, or appointments. Policies vary in coverage, and exclusions often include emergency treatment, maternity care, cosmetic surgery, chronic conditions and conditions present before the policy started.

Usually not on a new personal policy: pre-existing conditions are generally excluded, whatever the premium. Depending on your underwriting, a condition may become eligible later, and if you are switching policies or leaving a company scheme you may be able to keep existing terms. If you have questions about what is covered, contact WeCovr and a specialist at WeCovr or one of its broker partners can explain the options.

Your health insurance policy begins once you've selected your policy and set up your payment. After setup, you'll receive your cover documents detailing what is and isn't covered. It's important to review these details carefully as policies differ.

An excess is the amount you contribute towards treatment when you make a claim. Choosing a higher excess can reduce your policy's monthly cost but requires a larger contribution when claiming. Depending on the insurer, it applies once per policy year or once per claim. A specialist at WeCovr or one of its broker partners can explain the excess options available.

To reduce health insurance costs, consider choosing a higher excess, which lowers the monthly premium. However, ensure the plan still meets your needs. Other factors affecting cost include lifestyle choices like smoking and potential savings for couples or family plans.

Some insurers have an upper age limit for new customers, while others don't, and age affects the price. Many insurers will renew an existing policy regardless of age. A specialist at WeCovr or one of its broker partners can help you find insurers that accept your age.

A specialist at WeCovr or one of its broker partners can compare health insurance plans from a range of insurers for you, with no fee to you. Consider individual, couple, or family plans and review coverage details thoroughly before choosing.

Usually, yes. Many insurers let you add a partner or dependent children, either at any time or at renewal, depending on the insurer. The cost depends on factors like their age, where you live and the cover you choose. Contact WeCovr or your insurer for help adding someone to your policy.

UK private medical insurance is designed for treatment in the UK, although some policies include limited cover abroad. If you live or work abroad, international health insurance may be more suitable, and WeCovr or one of its broker partners can help you compare options. For holidays, travel insurance is recommended.

Comprehensive cover usually includes more extensive benefits, such as fuller outpatient cover for consultations, diagnostic tests, physiotherapy and mental health therapies, within the policy limits. A specialist at WeCovr or one of its broker partners can explain the different levels of cover.

Private health insurance typically does not cover routine dental treatment, although some insurers offer a dental option and there are standalone dental policies. A specialist at WeCovr or one of its broker partners can help you compare policies with dental options.

Most private medical insurance policies include cover for cancer diagnosed after the policy starts, but the level of cover varies: some policies limit drugs, treatment time or cost. A specialist at WeCovr or one of its broker partners can help you compare cancer cover between policies.

You can usually change your cover at renewal, and some insurers allow changes during the year. You also have a 14-day cooling-off period after receiving your policy documents, during which you can cancel. A specialist at WeCovr or one of its broker partners can help with changes.

Many policies include a digital GP service provided by the insurer, often with same-day or next-day appointments. Check what your policy includes.

Yes, family members on the same policy can potentially have different levels of cover tailored to their individual needs.

Yes. Insurers offer a range of cover levels to suit different budgets and needs, and a specialist at WeCovr or one of its broker partners can talk you through the options.

Your insurer can tell you which hospitals and specialists are included in your policy. For help comparing policies' hospital lists, tap one of the buttons above or below and fill in a few details, and a specialist at WeCovr or one of its broker partners will be in touch.

A fee-assured (or fee-approved) consultant has agreed to charge within your insurer's fee limits, so for eligible, authorised treatment you shouldn't have to pay a shortfall for their fees.

Many policies include some mental health cover, either as standard or as an option, usually with limits on therapy sessions or costs. Cover varies between insurers, so check the details.

Yes, children up to a certain age can usually be included on your policy, and some insurers offer discounts for children.

Like most health insurance plans, premiums may increase annually due to factors such as age and medical cost inflation.

The cost of health insurance varies based on several factors. Tap a button below to get your own personalised quote through WeCovr.

Private health insurance can offer quicker access to consultations and treatment for eligible conditions, and more choice over when and where you are treated.

Many policies include physiotherapy, sometimes with limits on sessions or cost. A specialist at WeCovr or one of its broker partners can help you find plans that include it.

Services such as the insurer's digital GP app are usually available as soon as your policy starts.

You can obtain a range of suitable quotes easily by tapping one of the buttons above or below and filling in a few details for personalised assistance.

Health insurance covers eligible new conditions that arise after the policy starts. Pre-existing conditions are usually excluded, chronic conditions aren't covered, and other exclusions apply.

Health insurance pays for eligible private healthcare, such as consultations and treatment, up to your policy limits. A specialist at WeCovr or one of its broker partners can help you arrange cover.

Outpatient cover includes consultations, physiotherapy, and mental health therapies outside hospital admissions.

Usually, yes: cover for eligible new conditions starts when your policy starts, and services like a nurse helpline or digital GP app are usually available straight away. If you make a claim soon after starting, the insurer may ask for a report from your GP. Health insurance is designed to cover new conditions that arise after the policy has started.

No, health insurance does not cover A&E (Accident and Emergency) visits. Private hospitals do not typically have the facilities for handling A&E cases. In case of an emergency, please dial 999 or use the NHS emergency services. However, if you require follow-up treatment after an emergency situation, your private medical insurance may be able to assist.

Yes, many insurers offer rewards in leisure, wellbeing, and health. Visit your insurer's website, or ask a specialist at WeCovr or one of its broker partners, for details of member rewards.

You may be able to continue your cover with the same insurer on a personal policy, or take out a new policy. Continuing with the same insurer can mean keeping your existing underwriting, so conditions covered under the company scheme may stay covered. A specialist at WeCovr or one of its broker partners can talk you through your options.

You can tap one of the buttons above or below and fill in a quick form to arrange a call to discuss your options.

Your cover may be similar but not identical, and ongoing medical conditions may be covered, depending on the terms. A specialist at WeCovr or one of its broker partners can help you find the right level of cover.

Usually not, because employers often pay for or contribute to staff cover and group schemes are priced differently. Your cover level and age also affect the price. A specialist at WeCovr or one of its broker partners can give you more detail.

There is usually a limited window after leaving, set by the insurer, so check as early as possible. Your personal policy can often start the day after your work cover ends, and a specialist at WeCovr or one of its broker partners can explain other options.

Have your leaving date and your current policy details ready, then contact WeCovr to discuss your options with a specialist at WeCovr or one of its broker partners.

Ongoing treatment may be covered if you continue with the same insurer on a personal policy, although it could affect the price. A specialist at WeCovr or one of its broker partners can explain your options.

Your insurer will explain how to pay your excess when you contact them for treatment authorisation. Usually you pay it to the hospital or consultant.

Usually not: with most insurers, there's no excess for services such as a digital GP. Check your policy.

Excess changes are usually made at renewal, although some insurers allow changes at other times.

No claims discounts can impact renewal costs based on claims history.

Pre-existing conditions usually aren't covered on a new personal policy. A specialist at WeCovr or one of its broker partners can explain the underwriting options.

This involves health-related questions before policy enrolment to determine coverage.

Moratorium underwriting simplifies enrolment but may require health disclosures during claims.

Claims may require additional information if under moratorium underwriting.

Pre-existing conditions are medical issues that existed before your policy started. Many insurers treat any condition you've had symptoms of, treatment for or advice about in the five years before the policy started as pre-existing. A specialist at WeCovr or one of its broker partners can help you understand how pre-existing conditions affect your options.

While some insurance providers automatically renew your private healthcare cover, it's worth comparing policies when yours is due for renewal to check it still offers good value for the cover you need. A specialist at WeCovr or one of its broker partners can help you compare.

Typically, you must be over 18 to take out your own policy, but children can usually be included on a family policy. Some insurers have an upper age limit for new customers, and premiums typically increase with age. A specialist at WeCovr or one of its broker partners can explain the age rules of different insurers.

Some insurers charge less if you pay annually, but this depends on the insurer. A specialist at WeCovr or one of its broker partners can tell you whether paying annually would save you money.

If your employer offers private health insurance as part of your benefits package, you likely don't need additional cover. However, there may be limits on the cover you receive, and it may not extend to your entire family. Remember, any insurance you get through work only covers you while you're employed there.

Usually not. With full medical underwriting you complete a medical questionnaire, and the insurer may occasionally ask your GP for a report. With moratorium underwriting there's no medical questionnaire upfront. A specialist at WeCovr or one of its broker partners can explain the requirements of different policies.

Many private health insurance providers now offer GP services, either digitally or face-to-face. This means you can often get a private GP appointment quickly, sometimes even on the same day. A specialist at WeCovr or one of its broker partners can help you find policies that offer GP services.

With private health insurance, you can often get a GP appointment much more quickly, sometimes even on the same day, through the insurer's GP service. A specialist at WeCovr or one of its broker partners can help you find policies that include it.

Inpatient care refers to any treatment requiring a stay in a hospital or clinic for at least one night. Outpatient care refers to treatments or tests that don't require hospital admission, such as minor diagnostic tests or physiotherapy sessions. A specialist at WeCovr or one of its broker partners can help you understand the different types of care and find a policy that suits your needs.

Private health insurance pays for eligible medical treatment if you fall ill, while critical illness cover pays a lump sum if you are diagnosed with one of the illnesses listed in the policy, which you can use however you choose, for example to replace lost income. A specialist at WeCovr or one of its broker partners can help you understand the differences.

Health insurance policies are designed for cover in the UK. For cover abroad, consider travel insurance for short trips or international health insurance for longer stays or if you have a holiday home overseas. A specialist at WeCovr or one of its broker partners can help you find appropriate cover.

If your employer pays for your health insurance, it's usually a taxable 'benefit in kind': you pay income tax on its value, normally through your tax code or payroll, and your employer pays Class 1A National Insurance. For the employer, the premiums are usually an allowable business expense. If you buy a personal policy, you pay for it from taxed income. For advice on your situation, speak to an accountant.

When you purchase a policy, you choose how much excess you pay, which is your contribution to the cost of treatment if you make a claim. The higher your excess, the lower your premium is likely to be. A specialist at WeCovr or one of its broker partners can help you understand how excess works and choose the right level for you.

These are two methods of underwriting a health insurance policy, relating to how insurance providers consider your pre-existing medical conditions when you take out cover. A specialist at WeCovr or one of its broker partners can help you understand the differences and choose the right option for you.

Some private health insurance providers offer a no-claims discount, similar to car insurance. Each year you don't claim typically adds to your no-claims discount, which can reduce your premium at renewal. A specialist at WeCovr or one of its broker partners can help you find policies that offer no-claims discounts.

To find the right health insurance for you, compare policies to find one that offers the features you need at a price you can afford. Consider your personal circumstances and what you want from your policy. A specialist at WeCovr or one of its broker partners can help you evaluate your options.

If you need treatment, a GP referral is not always necessary. However, this depends on how you plan to pay for your treatment. Most hospitals will allow you to book appointments with a consultant without a GP referral if you are paying out-of-pocket. If you have private medical insurance, check your policy terms to see whether your insurer requires a GP referral first (many do). Some policies offer direct access without a referral for certain conditions, such as muscle and joint problems or counselling for mental health issues.

Yes, you can obtain financing for a loan to cover the cost of surgery. Many private healthcare companies have partnerships with finance companies to allow you to spread the cost of private treatment over time. You could also explore getting an ordinary loan from your bank if this option proves to be more cost-effective for you.

WeCovr has published research into the cost of private health insurance in the UK. Click the link to find out more detailed information.

Yes, you can continue to receive treatment through the NHS even if you have private health insurance and have received private treatment in the past. This could be for rehabilitation after private surgery or for treatment that is not covered by your health insurance policy. For example, some cosmetic surgeries may be available through the NHS but are generally not covered by private medical insurance.

This is a difficult question to answer definitively. There are certain services that cannot be obtained privately, such as emergency treatment at an Accident and Emergency (A&E) department. Many NHS consultants also practise privately, so you could potentially see the same consultant either way. However, private healthcare typically offers shorter waiting times, usually a private room, and more flexible visiting. Some policies also give access to treatments and drugs that are not routinely available through the NHS.

Yes, you can self-refer to a private specialist without the need for a GP referral. However, the British Medical Association believes that in most cases, it is best practice to start with your GP, as they are familiar with your medical history.

Usually, yes. If you have private tests or scans but then want NHS treatment, your GP or private consultant can refer you to the NHS and share your results, although the NHS team may want to repeat some tests.



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