
TL;DR
Benenden Health offers its members 24/7 access to remote GP consultations via phone or video, allowing you to discuss health concerns and receive private prescriptions. If you are exploring private medical insurance in the UK, a specialist at WeCovr or one of its broker partners can help you compare different healthcare options.
Key takeaways
- Benenden Health provides 24/7 remote GPs.
- Consultations happen via phone or video.
- GPs can issue private prescriptions.
- Standard PMI covers acute conditions.
- Brokers help compare healthcare options.
If you are wondering whether you can see a doctor through your membership, the short answer is yes. Benenden Health provides its members with access to a 24/7 remote GP service, allowing you to speak to a qualified doctor over the phone or via a video call without waiting for an NHS appointment.
Navigating the different types of healthcare cover in the UK can feel complicated. As an FCA-regulated broking firm, WeCovr understands that choosing the right level of healthcare support is an important decision. Whether you are considering a mutual society like Benenden Health or looking into standard private medical insurance, a specialist at WeCovr or one of its broker partners can help you explore your options.
Access to a general practitioner is often the first step in any healthcare journey. With NHS GP waiting times frequently causing frustration, remote GP services have become a highly valued feature of many private healthcare memberships and insurance policies.
Benenden Health includes a 24/7 GP helpline as a core part of its membership. This service is designed to provide quick medical advice, reassurance, and, where appropriate, private prescriptions or referrals.
How the remote GP service works
The Benenden Health GP service operates entirely remotely. You cannot visit a Benenden GP in person at a physical clinic for these initial consultations. Instead, the service is delivered through two main channels:
- Telephone consultations: Available 24 hours a day, 365 days a year. This is often the fastest way to speak to a doctor for advice on symptoms or general health concerns.
- Video consultations: Available between 8:00 am and 10:00 pm, seven days a week. Video calls allow the doctor to visually assess certain symptoms, such as rashes or eye infections, making it a suitable option for issues that require a visual check.
How to book a video consultation
Booking an appointment is designed to be straightforward. Members typically follow these steps:
- Log in: Access your Benenden Health account via their dedicated app or member portal.
- Select the service: Choose the 24/7 GP option.
- Choose your format: Select whether you prefer a phone call or a video consultation.
- Pick a time: Browse the available appointment slots and select a time that suits your schedule.
- Attend the appointment: At the scheduled time, the GP will either call your phone or connect with you via the secure video link in the app.
Availability can vary depending on demand, but members can usually secure an appointment much faster than a routine NHS booking.
What can a Benenden remote GP prescribe?
During your consultation, the remote GP can assess your symptoms and, if clinically appropriate, issue a prescription. It is important to understand how this works in a private setting:
- Private prescriptions: The prescriptions issued by Benenden's remote GPs are private. This means you will not pay the standard NHS prescription charge; instead, you must pay the actual cost of the medication, which varies depending on what is prescribed.
- Fulfillment options: You can usually choose to have the medication delivered directly to your home (which may incur a delivery fee) or have the prescription sent to a local pharmacy for you to collect and pay for there.
- Exclusions: Remote GPs generally cannot prescribe controlled drugs, strong painkillers, or medication that requires close, ongoing physical monitoring.
Referrals and fit notes
If the remote GP believes your condition requires specialist investigation or treatment, they can issue a private referral letter. You can then use this referral to access further services.
If you hold a standard private medical insurance policy alongside your Benenden membership, you can often use this private referral to initiate a claim with your insurer, subject to your policy terms. If you are relying solely on Benenden Health, you would need to follow their specific pathways for diagnostics and treatment, which often involve waiting periods and depend on NHS wait times.
The GPs can also issue private fit notes (sick notes) if they deem it clinically necessary, though you should check with your employer if they accept private fit notes in place of NHS ones.
Benenden Health vs Standard Private Medical Insurance
When researching healthcare options, it is helpful to understand the difference between a mutual provider like Benenden Health and standard UK private medical insurance.
Benenden Health operates on a discretionary mutual model. Members pay a flat monthly fee, and the society provides access to certain diagnostics and treatments on a discretionary basis, typically only if the NHS cannot provide them within a specific timeframe.
In contrast, standard private medical insurance is an underwritten financial product. If you are unsure which route is a suitable option for your circumstances, a specialist at WeCovr or one of its broker partners can help you how to choose private health insurance by comparing different providers.
| Feature | Benenden Health (Mutual) | Standard UK Private Medical Insurance |
|---|---|---|
| Pricing | Flat rate for all ages. | Based on age, location, and medical history. |
| Acceptance | Everyone is accepted regardless of medical history. | Subject to medical underwriting. |
| Treatment access | Discretionary; often requires checking NHS wait times first. | Guaranteed access for covered conditions, subject to policy terms. |
| Pre-existing conditions | Can be discussed with the remote GP; treatment access varies. | Usually excluded from cover. |
A note on pre-existing and chronic conditions: It is vital to note that standard UK PMI is designed to cover acute conditions that start after your policy begins. Pre-existing conditions are usually excluded (how this works depends on the type of underwriting you choose), and the ongoing management of chronic conditions (like asthma or diabetes) is generally not covered.
If you want to understand the pricing differences between these models, you can read our guide on how much private health insurance costs. For a broader look at alternative healthcare models, you might also explore the differences between health cash plans vs private medical insurance.
When not to use a remote GP
Remote GP services are highly convenient for routine health concerns, but they are not suitable for medical emergencies.
In any medical emergency, you must call 999 or go to your nearest A&E department immediately. For urgent but non-life-threatening problems, you should contact NHS 111. If you are experiencing a mental health crisis, call 999, use the NHS 111 mental health option, or contact the Samaritans on 116 123. Never contact a remote GP, your insurer, or a broker first in an emergency situation. Private medical insurance and remote GP services do not cover or replace A&E or emergency treatment.
How WeCovr and its broker partners can help you compare options
Deciding on the right healthcare cover involves balancing your budget, your health priorities, and the level of access you want. Because the market offers everything from discretionary mutuals to comprehensive underwritten insurance, getting professional guidance can be incredibly valuable.
A specialist at WeCovr or one of its broker partners can discuss your needs and help you compare policies from a range of UK insurers at no extra cost to you. WeCovr and its broker partners are usually paid a commission by the insurer when a policy is arranged. Most brokers on WeCovr's panel do not charge a separate fee for health insurance, but please confirm this with your broker before you buy.
Get a quote through WeCovr, and a specialist from WeCovr or one of its broker partners will help you compare policies from a range of UK insurers. When you arrange your cover, you may also be eligible for complimentary access to WeCovr’s AI calorie tracking app, CalorieHero, to support your ongoing wellness journey. Furthermore, eligible customers who take out PMI or life insurance may be offered discounts on other types of cover, subject to terms and conditions.
Can I discuss pre-existing conditions with a Benenden remote GP?
Do I have to pay for prescriptions issued by a remote GP?
Can a remote GP refer me for a private scan?
Is a remote GP service the same as private medical insurance?
Sources
- NHS Digital — Appointments in General Practice, 2023
Important Information and Risks
No advice: This article is for general information only. It is not financial, legal, insurance, or tax advice, and it is not a personal recommendation. WeCovr does not assess your individual circumstances or recommend a specific product through this article.
Policy exclusions and underwriting: Insurance policies, including life insurance, private medical insurance, critical illness cover, and income protection, are subject to insurer underwriting, eligibility, acceptance criteria, terms, conditions, limits, and exclusions. Pre-existing medical conditions may be excluded, restricted, or accepted on special terms unless an insurer confirms otherwise in writing.
Tax treatment: References to tax treatment, HMRC rules, or business reliefs are based on current UK legislation and guidance, which can change. Tax treatment depends on your personal or business circumstances and may differ from examples in this article.
Before you buy: Always read the Insurance Product Information Document (IPID), policy summary, and full policy terms before buying, renewing, changing, or keeping cover. If you are unsure whether a policy is suitable for you, speak to an insurance adviser.
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